General Terms and Conditions Monte Amnis

1. Establishment of contractual relations

The parties to the contractual relationship are:

1. Rastislav Chomjak - RC, 04011 Košice-Západ, Idanská 2435/41, Company Registration No.: 53461266 hereinafter referred to as 'Monte Amnis',
2. customer, which may be a natural or legal person.

1. The contractual relationship between Monte Amnis and the customer arises by the conclusion of a accommodation contract, i.e. By accepting the accommodation contract signed by the customer and confirming it by Monte Amnis, as well as accepting a binding internet reservation confirmed by both parties. The accommodation contract applies to all other persons mentioned therein. The customer is liable for the fulfilment of the contractual obligations of the persons specified in the accommodation contract as fulfilling his own obligations. A legal representative signs the contract for a minor.
2. The content of the accommodation contract is determined according to the additional offers of Monte Amnis and the customer-confirmed orders of these General Terms and Conditions or special conditions attached to the confirmed reservation.
3. By confirming the accommodation contract, Monte Amnis undertakes to provide the customer with services to the extent, quality and in accordance with the agreed conditions.

1. Price conditions
2. Prices of stays by contractual prices negotiated by written agreement between Monte Amnis and the customer.
3. Beds: child under 14 years 15% of the price of accommodation, child under 3 years without laundry and bed is free, 7 or more nights discount 10%.
4. A child from 15 years of age is considered an adult.  Minimum accommodation is 2 nights. Prices are inclusive of 10% VAT. It is possible to accommodate max. 5 people.
5. The price includes final cleaning, towels, bed linen, hygiene supplies and garage parking for one vehicle. Cot 10 Eur/stay.

III. Payment terms

1. Monte Amnis has the right to receive a pay for the services ordered so far before they are provided, and the customer is obliged to pay the price of the services before they are provided.
2. Monte Amnis is entitled to demand payment of advances when signing the accommodation contract, or when confirming an internet reservation.
3. Terms:
4. Prepayment of 50% of the room fee payable within three days of booking.
5. Full payment of the price of the accommodation no later than 7 days before arrival.
6. The Customer is entitled for the services only after payment of the contractually agreed price of the services ordered so far. If, for any reason, the Customer fails to meet the payment deadline for the price of the services ordered so far, Monte Amnis is entitled to withdraw from the concluded accommodation contract and demand payment of the contractual penalty pursuant to Article VII of these Terms and Conditions.

1. Rights and obligations of the Customer
2. The basic rights of the customer include in particular:
3. the right to the proper provision of contractually agreed on and paid services
4. the right to request information on all facts relating to contractually agreed and paid services from Monte Amnis,
5. the right to be acquainted with possible changes in the contractually agreed services within contractually agreed or statutory time limits,
6. the right to withdraw from the contract pursuant to Article VII. of these Terms and Conditions at any time before the commencement of the services,
7. claim any deficiencies and seek redress or compensation. More in Art. VIII Complaints.

2. The basic obligations of the customer include in particular:
3. Provide Monte Amnis with the necessary assistance to properly secure and provide the services, in particular to truthfully and fully state the details in the accommodation contract, including any changes to these data, and to submit further documents as requested by Monte Amnis,
4. assure that persons under 15 years of age or persons whose state of health so requires, are accompanied and supervised by an adult participant
5. report the participation of foreign nationals,
6. pay the price of the stay in accordance with Article III.
7. notify Monte Amnis without undue delay about their stance towards any changes in the terms and conditions of the agreed services,
8. take over documents necessary for the use of services from Monte Amnis,
9. act in such a way as to avoid damage to health or property to the detriment of other customers, service suppliers or Monte Amnis.

1. Obligations and rights of Monte Amnis
2. Monte Amnis is obliged to inform precisely, clearly, clearly, comprehensively, fully and properly before concluding the accommodation contract, about all facts known which may affect the decision of the applicant to purchase the stay,
3. Monte Amnis is not obliged to provide the customer with services beyond pre-confirmed and paid services.
4. Monte Amnis has the right to withdraw from providing accommodation without financial compensation even in the following cases as:
5. due to force majeure (extreme climate phenomena, political events, quarantine, etc.).

1. Travel insurance
2. Monte Amnis residents do not have insurance included in the price. Monte Amnis does not provide travel insurance services, the customer can arrange the insurance voluntarily through other third parties.

VII. Withdrawal, cancellation, changes

1. The customer is obliged to notify Monte Amnis of any change or cancellation of the agreed scope of ordered and subsequently confirmed services in writing.
2. In the event that the customer withdraws from the contract due to fundamental changes to the terms of the agreement by Monte Amnis, he/she has the right to

• participation at an alternative date according to monte Amnis availability, or
• refund of the price of the stay and services ordered, which he/she has paid up to that time.

3. The Customer has the right to cancel his/her participation at any time after ordering the stay and the services associated with it for any reason or without giving any reason. Cancellation of the contract occurs on the date of receipt of the written statement or other necessary documents for Monte Amnis.
4. In case of cancellation of the stay Monte Amnis charges the following cancellation fees:

• Cancellation up to 30 days before arrival free of charge.
• Cancellations up to 7 days prior to check-in are cancelled at the rate of the prepayment.
• One free change of reservation at the original or higher price is possible up to 4 days before arrival. The customer pays the difference in price between the original and the modified reservation (if any).
• Cancellations up to 4 days prior to arrival will be subject to a cancellation fee of 70% of the room rate.
• Cancellation fee shall be paid in full if the guest does not show up for check-in.

5. If you wish to cancel your reservation, it must be cancelled by sending an email to rezervacie@monteamnis.sk or using the contact form "contact us" on the www.monteamnis.sk.
6. If the stay is cancelled with the cancellation fee, an invoice for payment will be sent to the guest's e-mail address and permanent residence address.

VIII. Complaints

1. If the customer is provided with services of a lower quality or lower scope than previously agreed, the customer is entitled to a complaint.
2. If the customer finds reasons and facts that may be the subject of the claim, he/she is obliged to make a claim immediately, without undue delay by the Lessor. In the interest of the quick course of complaint resolution, it is purposeful for the customer to provide documents on the provision of the service (copy of the order, invoice, proof of payment, etc.) when making a claim, as long as he/she has such a document at his/her disposal. The right to claim shortcomings of the accommodation will cease unless it has been exercised until the client leaves. A representative of Monte Amnis shall write a record of the complaint, stating the objective circumstances of the complaint. After careful examination, the Monte Amnis representative is obliged to decide on how to handle the complaint immediately or, in more complex cases, inform the customer about the time limit for handling the complaint, which must not exceed 30 days.
3. If the shortcomings are found to be removable, the Customer has the right to request their free, proper and timely reparation – replacement of defective equipment or replenishment of small equipment of the apartment.
4. If it is not possible to eliminate technical errors in the apartment allocated to the customer (failure of the heating system, weak water pressure, lack of hot water, failure in the power consumption, etc.), and if the Lesser cannot offer the customer other, alternative accommodation and apartment will be provided to the customer despite these shortcomings, the customer has the right to:
5. a reasonable discount on the basic price from the valid price list
6. cancellation of a confirmed order or contract before an overnight stay and a refund for unused nights
7. in the event that a unilateral decision of the operation leads to a significant change in the accommodation compared to the agreement and the customer does not agree with the alternative accommodation, he also has the right to cancel the order or contract before the night and a refund.
8. The customer is obliged to personally participate in the handling of the complaint, he is obliged to provide objective information regarding the provided service. If the nature of the situation so requires, the customer must allow access to the space that has been rented to him as a temporary accommodation in order to ensure that the complaint is justified.

Withdrawal, cancellation, changes

1. The customer is obliged to notify Monte Amnis of any change or cancellation of the agreed scope of ordered and subsequently confirmed services in writing.
2. In the event that the customer withdraws from the contract due to fundamental changes to the terms of the agreement by Monte Amnis, he/she has the right to

• participation at an alternative date according to monte Amnis availability, or
• refund of the price of the stay and services ordered, which he/she has paid up to that time.

3. The Customer has the right to cancel his/her participation at any time after ordering the stay and the services associated with it for any reason or without giving any reason. Cancellation of the contract occurs on the date of receipt of the written statement or other necessary documents for Monte Amnis.
4. In case of cancellation of the stay Monte Amnis charges the following cancellation fees:

• Cancellation up to 30 days before arrival free of charge.
• Cancellations up to 7 days prior to check-in are cancelled at the rate of the prepayment.
• One free change of reservation at the original or higher price is possible up to 4 days before arrival. The customer pays the difference in price between the original and the modified reservation (if any).
• Cancellations up to 4 days prior to arrival will be subject to a cancellation fee of 70% of the room rate.
• Cancellation fee shall be paid in full if the guest does not show up for check-in.

5. If you wish to cancel your reservation, it must be cancelled by sending an email to rezervacie@monteamnis.sk or using the contact form "contact us" on the www.monteamnis.sk.
6. If the stay is cancelled with the cancellation fee, an invoice for payment will be sent to the guest's e-mail address and permanent residence address.

Dear client, customer, business partner.

This information on personal data protection applies to you and your personal data because you are our client, customer or business partner. Our company acts as an operator in the processing of your personal data.

We would like to explain how we’ll use the personal data we collect from you or from third parties for the duration of our contractual relationship or after its termination.

With this document, we also want to fulfil our obligation to provide information pursuant to Art. 13 Regulation No 2016/679 of the European Parliament and of the Council (EU) from 27 April 2016 on the protection of individuals with respect to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) and Act No 18/2018 Of the Coll. from 29 November 2017 on the protection of personal data and on amendments to certain laws.

Operator:

Ing. Rastislav Chomjak - RC, 04011 Košice-Západ, Idanská 2435/41, Company Registration No.: 53461266

Address of the business:
Monte Amnis, Lúčna 1197/12 , Tatranská Štrba 059 41

How to contact us to talk more about personal data protection:

• in writing at the hotel address, electronically at: rezervacie@monteamnis.sk
• personally at the operator's address

Who are you?

The data subject: any natural person to whom the personal data relate. For the purposes of this document, mainly the person entering into a contractual relationship with the operator; the contact and/or authorized person acting on behalf of the contracting party concluding the contract with the operator; the person using the services offered by the operator; the person moving in a monitored area; etc. (hereinafter referred to as the ‘data subject’) If the data on the data subject is provided to the operator by another person (or e.g. a contracting party), the data subject's personal data provider is only entitled to do so if he/she has a legitimate legal basis to provide said data under the relevant provisions of the GDPR or the Personal Data Protection Act and is obliged to be able to prove it at the operator's request.

Why does the operator process your personal data, what

types of personal data are being processed and what is the

purposes of the data processing

We process the following data:

1. For the purpose of concluding a contractual relationship between the data subject and the operator, 

in particular within the scope of contact details, identification data, payment details and other specific data necessary for the performance of the contract.

Processing is carried out in accordance with Art. 6 section 1 letter b) GDPR and is necessary for the performance of a contract to which the data subject is a party, or for measures to be taken prior to the conclusion of the contract, including the submission of quotations and calculations, at the request of the data subject. The provision of personal data by the data subject is a contractual requirement. By not providing the required personal data, it will not be possible to enter into a contractual relationship with the data subject.

Personal data may be provided to:

• regulatory authorities in the course of their activities under a special legislation (e.g. Slovak Trade Inspection);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• law firm, postal company, operators of booking systems;
• and other recipients to whom the operator is obliged or entitled to provide personal data

The data shall be kept for a period of at least 5 years from the termination of the services. Where personal data are part of an accounting document or a supporting document, the data shall be kept for a period of 10 years from the following year after the termination of the contractual relationship and payment of all liabilities of the parties.

2. For the purposes of communication in connection with the conclusion of contractual relations between a Party which is not the data subject and the operator 

in particular within the scope of contact details, identification data, payment details and other specific data necessary for the performance of the contract.

Processing is carried out in accordance with Art. 6 section 1letter f) GDPR (e.g. communication with contact, authorized persons of the party or persons authorized by the party for the purpose of introducing pre-contractual relations, including submission of quotations and calculations, performance of the subject matter of the contract or liability, collection of the receivable, etc.).

Personal data may be provided to:

• regulatory authorities in the course of their activities under a special legislation (e.g. Slovak Trade Inspection);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• Law firm; postal company;

and other recipients to whom the operator is obliged or entitled to provide personal data

The data shall be kept for a period of at least 5 years from the termination of the services. Where personal data are part of an accounting document or a supporting document, the data shall be kept for a period of 10 years from the following year after the termination of the contractual relationship and payment of all liabilities of the parties. 

3. For the purpose of keeping records and reporting a stay of Slovak residents and processing of reports and notifications.

Processing is carried out in accordance with Art. 6 section 1letter c) GDPR and is necessary to fulfil the legal obligation of the operator pursuant to Act No. 500/2004 Coll. full text of act No. 253/1998 Coll. on reporting of stay of citizens of the Slovak Republic and register of residents of the Slovak Republic. The data subject is obliged to provide personal data. If the personal data is not provided, it will not be possible to provide accommodation to the data subject.

Personal data may be provided to:

• regulatory authorities in the course of their activities under a special legislation (e.g. Slovak Trade Inspection);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• to a law firm; postal company; and other recipients to whom the operator is obliged or entitled to provide personal data.

The data shall be kept for a period of at least 5 years since the provision of accommodation services ends.

4. For the purpose of keeping records and reporting the stay of foreigners and issuing related certificates, reports and notifications. 

Processing is carried out in accordance with Art. 6 section 1 letter c) GDPR and is necessary to fulfil the legal obligation of the operator pursuant to act No. 404/2011 Coll. on foreigners’ stay. The data subject is obliged to provide personal data. If the personal data is not provided, it will not be possible to provide accommodation to the data subject.

Personal data may be provided to:

• regulatory authorities in the course of their activities under a special legislation (e.g. Slovak Trade Inspection);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• to a law firm; postal company; and other recipients to whom the operator is obliged or entitled to provide personal data.

The data shall be kept for a period of at least 5 years since the provision of accommodation services ends.

5. For the purpose of collecting accommodation taxes 

in accordance with the Generally Binding City Regulation, which was issued in accordance with Act No. 582/2004 Coll. On Local Taxes and Local Fee for Municipal Waste and Small Construction Waste, as amended. The scope of the data processed is determined by § 7 of the above mentioned generally binding city regulation.

Data processing is carried out in accordance with Art. 6 section 1 letter c) GDPR and is necessary to fulfil the legal obligation of the operator and/or the data subject (in particular for the purpose of fulfilling the obligations arising to the operator from of a generally binding city regulation, registering accommodated persons in the form of an annex to the book of accommodations and proving the correctness of the collection of the accommodation tax). If the personal data is not provided, it will not be possible to calculate and collect the tax from the data subject, which will result in the data subject having to personally notify the city of the obligation to pay the tax.

Personal data may be provided to:

• the city that is the tax administrator
• and other recipients to whom the operator is obliged or entitled to provide personal data

The data shall be kept for a period of at least 10 years from the collection of the tax.

6. In order to ensure the exercise of data subjects' rights in accordance with the GDPR and the keeping of relevant records

Processing is carried out in accordance with Art. 6 section 1 letter f) GDPR and is necessary to protect the legally protected interests of the operator and the data subject coming out of the provisions of the GDPR. The data subject is obliged to provide personal data, in particular to the extent of the identification data necessary for his or her exact identification in the systems of the operator and contact details for the purpose of informing him/her of the processing of his/her request (if the data subject requests a statement). If the personal data is not provided, it will not be possible to process the data subject's request. The calculation of the data subject's rights under the GDPR is presented at the end of this information.

Personal data may be provided to:

• the Supervisory Authority in the course of its activities in accordance with a special legislation (Office for Personal Data Protection of the Slovak Republic);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• Law firm; postal company;
• and other recipients to whom the operator is obliged or entitled to provide personal data

The data shall be kept for a period of at least 5 years since the exercise of the right by the data subject. 

7. For the purposes of collecting damages and receivables incurred, handling complaints, keeping documentation and records and on the basis of other legitimate interests of the operator.

Processing is carried out in accordance with Art. 6 section 1 letter f) GDPR and is necessary to protect the legally protected interests of the operator consisting in the ability to defend the legally protected interests of the operator.

Personal data may be provided to:

• regulatory authorities in the course of their activities under a special legislation (e.g. Slovak Trade Inspection);
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• Law firm; postal company;
• and other recipients to whom the operator is obliged or entitled to provide personal data

The data are stored for the period necessary to achieve the purpose of the processing resulting mainly from the resolution of the situation in question. 

8. Monitoring of premises for the purpose of property protection

The purpose of the processing of personal data arising from the use of CCTV systems is to monitor the premises in order to protect property and health, and crime detection through the CCTV system.

Legal basis for monitoring:

Art. 6 section 1 letter f) Regulations, Legitimate Interest of the Operator

Personal data may be provided to:

• regulatory bodies in the course of their activities under specific legislation
• courts and law enforcement authorities at their request or within the legitimate interests of the operator;
• law firm and other recipients to whom the operator is obliged or entitled to provide personal data.

9. Processing of accounting documents

The processing is necessary in order to fulfil the legal obligation of the operator within the meaning of Article 6 section 1 letter c) of the provision. Subsequently, personal data are stored in accordance with act No. 395/2002 Coll. on archives and registries.

10. Identification of the user of the website, cookies.

If we can identify the identity of the visitor to the web environment when recording, it will be the processing of personal data. We must have a legal basis for such processing. One legal basis may be the consent of you as a data subject and the other, especially when monitoring activities and evaluating them, will be the legitimate interest of the operator, i.e. us, to offer you the best possible specific setting of services or support for your activities in a contractual relationship with our company, including direct advertising.

Who has access to your data

The operator may share your data with third parties in the following circumstances:

We may share your personal data with other third parties acting on our behalf, such as a service provider. In such cases, these third parties may use your personal data only for the purposes described above and only in accordance with our instructions. We have contractually obliged them to comply with the safety instructions in the law.

Our employees will have access to personal data. Only those who need it for the above mentioned purposes in their work and only if the employee is bound by the obligation of professional secrecy shall have access.

For example, if required by law or court order, we may share your personal information with our suppliers or clients, tax authorities, social security offices, law enforcement agencies, or other governmental authorities.

Location of your personal data

Your personal data will be placed exclusively within our technical facilities, with some business partners within the European Union and the European Economic Area.

Storage of personal data

We retain your personal data for a limited period of time and this data will be deleted when it is no longer needed for processing purposes. In any case, we will delete your personal records at the latest until the expiry of the statutory time limits after the end of the contractual relationship, unless the legislation requires their retention.

We may process your personal data for an extended period of time after the termination of the relationship in the event of a continuing legal dispute or if you have granted us permission to store your personal data for a long time.

RIGHTS OF DATA SUBJECTS

It is important that you understand that this is your personal data that we process and that we want you to be aware. Although we do not need your permission to process your personal data because we are required to do so by law or by laws connected with our contract, you have many rights in relation to the processing of your personal data. The text above will answer most of your questions.

Your rights under the Regulation and the Personal Data Protection Act

Right of access

You have the right to be provided with a copy of the personal data we have about you, as well as information about how we use your personal data. In most cases, your personal data will be provided to you in writing, unless you require another way of providing it. If you have requested to provide this information by electronic means, it will be provided to you electronically, if technically feasible.

Right to rectification

We take reasonable measures to ensure that the information we have about you is accurate, complete and up to date. If you believe that the data we have is inaccurate, incomplete or outdated, please do not hesitate to ask us to modify, update or add this information.

Right to delete

You have the right to ask us to delete your personal data, for example, if the personal data we have collected about you are no longer necessary to fulfil the original purpose of the processing. However, your right must be assessed in the light of all relevant circumstances. For example, we may have certain legal and regulatory obligations, which means that we will not be able to comply with your request.

Right to restriction of processing

Under certain circumstances, you are entitled to ask us to stop using your personal data. This is the case, for example, where you think that the personal data we have about you may be inaccurate or where you think we no longer need to use your personal data.

Approval

In exceptional cases, we may process your personal data on the basis of consent. You will be informed separately in advance of such processing. In cases where we process your personal data on the basis of your consent, you have the right to withdraw this consent at any time. You can withdraw your consent electronically, at the address of the establishment, in writing, by notice of withdrawal of consent or in person.  The withdrawal of consent does not affect the lawfulness of the processing of personal data that we have processed about you.

Right to data portability

In certain circumstances, you have the right to ask us to transfer the personal data you have provided to another third party of your choice. However, the right to portability applies only to personal data that we have obtained from you on the basis of your consent or under a contract to which you are one of the parties.

Right to object

You have the right to object to the processing of data based on our legitimate legitimate interests.   If we do not have a compelling legitimate reason for processing and you object, we will not further process your personal data.

Right to file a complaint

If you believe that we process your personal data unfairly or unlawfully, you can file a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, https://dataprotection.gov.sk, Hraničná 12, 820 07 Bratislava 27;  tel. number: +421 /2/ 3231 3214; E-mail: statny.dozor@pdp.gov.sk.

How can I complain about the use of my data or how do I exercise my rights?

If you would like to file a complaint about how we process your personal data, including in relation to the above rights, you can contact us at: rezervacie@monteamnis.sk and your complaints and requests will be reviewed.

Contact details

If you have any further questions regarding the processing of your personal data, you can contact us via our correspondence address provided on our site

Ing. Rastislav Chomjak - RC, 04011 Košice-Západ, Idanská 2435/41

or by e-mail on the

rezervacie@monteamnis.sk

The security of your personal data is very important to us and we protect it by all available means, we have prepared security measures that are regularly updated. They define the scope and manner of security measures necessary to eliminate and minimize threats and risks to the information system in order to ensure: the availability, integrity and reliability of management systems by state-of-the-art information technology, to protect personal data from loss, damage, theft, modification, destruction

, and keep its confidentiality, identify and prevent potential problems and sources of disruption.