Terms and Conditions
The operator provides accommodation services to a customer who makes a reservation at the operator’s accommodation facility.
The provider of accommodation services is the company Mezi plůtky s.r.o., Company ID No. 06195946, represented by Ing. Petr Hradil, meziplutky@gmail.com, +420 702 160 081.
The customer is a person who makes a reservation at the operator’s accommodation facility.
A description of the accommodation units is provided in the reservation system.
The price for accommodation services is calculated by the reservation system based on the type of accommodation, the number of reserved units, the number of guests, and the duration and dates of the stay.
The reservation system also calculates the amount of the deposit for accommodation services, which the customer pays online via a payment gateway.
The customer is required to pay the accommodation deposit in advance via the payment gateway in the amount specified by the operator for the given type and date of accommodation.
Once confirmed by the operator, the reservation is binding for the customer, and the customer is obliged to pay the deposit at the time of booking.
If the deposit is not paid at the time of reservation, the operator is entitled to release the reserved dates for other customers.
Cancellation terms are set out in a separate document.
Out-of-court consumer dispute resolution is handled by the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, https://adr.coi.cz/cs. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the customer and the service provider.
Security deposit, liability for damages, house rules
Adults-only hotel
For the comfort and peace of our guests, we accommodate children from the age of 10.
Allergy-friendly hotel
For the comfort of our guests, pets are not allowed.
Non-smoking hotel
Smoking is permitted only in a designated area of the garden.
Celebrations
Events and celebrations are permitted only with the prior consent of the owner.
Cancellation policy
the reservation deposit is non-refundable
- however, you can once change your date of stay at least 14 days before arrival
(in case of reservation of more than 2 rooms, it is 30 days;
in case of reservation of the whole house or one room for more than 4 nights, it is 60 days)
Why do we process personal data?
We process personal data primarily to enable and carry out accommodation services. Additionally, it is used so that the Operator may offer accommodation or related services again in the future.
Who has access to personal data?
How can I find out what data is being processed about me?
Upon request, we will provide you with all personal data that we have stored about you.
For what purposes do we process personal data?
Personal data is never shared with third parties, except for institutions authorized to access it by law.
Cookies
Cookies are small files that store information in your browser and are used to distinguish website visitors. We never store personal or sensitive data in cookies. Cookies only contain, for example, numerical identification codes, status variables, etc. We place maximum emphasis on the privacy and security of your data.
Why do we use cookies?
Primarily because without cookies it is technically impossible to provide certain functions that require maintaining information about a website visitor. These include, for example, reservations, multi-step orders, user logins, and similar features.
What other services using cookies may appear on our website?
These are mainly statistical and advertising services such as Google Analytics, Google Ads, Seznam Sklik, and similar tools. Such cookies (if used) are primarily intended for analyzing website traffic, evaluating the performance of various sales channels, personalizing content, and improving ad targeting.
What can I do if I do not agree with the use of cookies?
You can delete or permanently block all cookies on our website through your browser settings. Your browser’s help section contains instructions on how to manage cookies.
Please note that by blocking essential cookies of the Trevlix reservation system, you will not be able to complete the booking process.
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