GENERAL TERMS AND CONDITIONS FOR CUSTOMERS OF SERVICES IN THE ACCOMMODATION FACILITY APARTMENTS POD LESEM

Introductory provisions
Guests are governed by the legal order of the Czech Republic based on Czech law and the accommodation rules (separate document) of Apartments Pod Lesem (hereinafter referred to as "accommodation facility"). The guest accepts the accommodation rules as a contractual condition of accommodation and is obliged to comply with its provisions.

Each guest is obliged to familiarize himself with these terms and conditions and the Accommodation Rules, ignorance of which will not be taken into account. The terms and conditions and the accommodation rules are available in the individual apartments.

The General Terms and Conditions of Business (hereinafter referred to as the "Terms and Conditions") of the Pod Lesem Holiday Apartments operated by Jitka Vrchlavská, Rodvínov 103, 37701 Jindřichův Hradec, ID: 60651407, registered in the Trade Register kept by the Trade Licensing Office in Jindřichův Hradec, ID RZP , (hereinafter referred to as the "Operator") regulate the mutual contractual relationship between the Operator and the natural or legal person ordering the services (hereinafter referred to as the "Client").

Article I - Subject matter of the contractual relationship
These terms and conditions govern the rights and obligations of the contracting parties in the case of the temporary rental of holiday apartments for accommodation or the use of other accompanying services according to the individual request of the client.

Article II - Establishment of the contractual relationship
The contractual relationship between the client and the operator is established by the creation of a client's order and the preliminary confirmation of the stay by the accommodation provider. The accommodation provider undertakes to provide the client with a stay and to provide the agreed services to the agreed extent and quality (hereinafter referred to as the 'stay') and the client is obliged to pay the accommodation provider the agreed price.

Article III - Ordering the stay, price and payment
3.1 Ordering the stay
-via the electronic form on the website www.apartmanypodlesem.cz
-by email: apartmanypodlesem@seznam.cz
-by telephone: +420 602 150 542

3.2 The guest is obliged to pay the agreed contractual prices for the accommodation and other services used by him/her, based on the prices set in the booking system.
The prices for the services provided are listed on https://www.apartmanypodlesem.cz/rezervace.html
Prices are subject to change during the year but do not affect bookings already confirmed.

3.3 Payment for services ordered by the client and provisionally confirmed by the hotel is made by the client in the form of advance payment and supplementary payment.
Payment for the services ordered is made by the client in advance on the basis of a proforma invoice sent to the client by the due date indicated on the invoice (usually 5 days). The advance payment is considered to be paid on the date the payment is credited to the bank account. If the deposit is not paid on time, the reservation is automatically cancelled and the vacant date is offered for sale again. Failure to pay the deposit when due will end the contractual relationship between the operator and the client. If the client's interest in the stay continues, a new reservation must be made, provided that the original date is still available.
The amount of deposits and the payment schedule are, unless otherwise agreed by the parties, as follows:
for last-minute stays starting less than 3 days before the stay, the client pays 100% of the price of the stay excluding charges (for the stay, for the dog) on the basis of the advance invoice sent.
for standard stays, the customer is obliged to pay a deposit of 50% of the fixed price in advance at the start of the contractual relationship or in another amount specified on the document; the customer is obliged to pay the balance and any additional charges (stay fee, dog fee) during the use of the services
for the issue of a gift voucher, the condition is the payment of 100% of the price of the gift voucher within 5 days of its issue or within another time specified on the issued document. Purchased gift vouchers are non-refundable. They are valid for a maximum of 1 year or until the date specified on the voucher. If the value of the gift voucher is not used, the accommodation facility will not pay the remaining amount of the gift voucher in cash.
Payment methods
payment by transfer or cash deposit in CZK to account number: 39103103/2010 at Fio banka in the Czech Republic (IBAN: CZ8720100000000039103 , SWIFT: FIOBCZPP )
payment in cash at the accommodation (by prior agreement)
the client's stay can be fully or partially paid by the employer , or other organization. In this case, the client indicates this fact already when placing the order and the stay is invoiced to another entity on the basis of the order and the supplied billing data.

3.4 All payments will be made in Czech crowns (CZK)
Article IV - Basic rights and obligations of the customer
4.1 Customer's rights:
(a) the right to the proper provision of the accommodation services contracted and paid for
b) the right to be informed of any changes in the contractually agreed services
c) the right to withdraw from the contract at any time prior to the commencement of the stay or the use of individual services, in accordance with Article VI
(d) the right to complain about defects

4.2 Customer Obligations:
(a) to provide the Hotel with such cooperation as is necessary for the proper provision and delivery of the Services, in particular to provide truthfully and completely the information requested in the Order, including the reporting of any changes to such information
b) to inform the Hotel without undue delay of any changes in the conditions and content of the agreed services
c) to be present at the accommodation facility on the day of the start of the stay
(d) in the event of withdrawal from the contract, the customer shall notify the operator of such withdrawal and pay the cancellation fee in accordance with the cancellation conditions specified
Article V - Basic obligations of the accommodation facility
a) to provide the client with all information concerning the stay
b) to provide the client with a stay on the basis of a confirmed order and in accordance with generally binding legislation
(c) in the event of cancellation of the contract by the client in accordance with these conditions, to pay the difference in price between the stay already paid and the applicable cancellation fees within 7 days of receipt of the cancellation in writing

Article VI - Withdrawal and cancellation conditions
The client has the right to cancel the stay at any time, i.e. to withdraw from the contract. The contractual relationship is cancelled and the participation in the stay is cancelled on the date on which the cancellation/cancellation of the stay is notified to the accommodation establishment by e-mail. In this case, the operator has the right to charge cancellation/cancellation fees. The cancellation fee is payable immediately. After deduction of the cancellation fee from the total price of the stay, the client will receive back the rest of the amount paid. Should the amount of the cancellation fee(s) exceed the deposit paid, the client is obliged to pay an amount equal to the cancellation fee(s).
Cancellation fees:
50% of the price of the stay (the usual deposit amount) if cancellation occurs 0 to 14 days prior to the start of the stay and the vacant date cannot be filled. In the event that the date is fully booked and there is no financial loss, the operator will refund the deposit paid in full within 7 days of the end of the originally scheduled stay. If the vacant date is only partially filled or due to a discounted offer, the client is entitled to a refund of only a pro rata part of the deposit.
100% of the price of the stay if the client does not show up for the stay

If the client cancels part of the stay or does not use any of the services already paid for, he/she is not entitled to a refund.

Article VII - Processing of personal data
See separate document Information on the processing of personal data

Article VIII - Out-of-court settlement of consumer disputes
Pursuant to the provisions of Section 1820(1)(j) of the Civil Code and Sections 14(1) and 20d et seq. of Act No. 634/1992, on Consumer Protection, the Seller informs that the consumer may apply for out-of-court settlement of consumer disputes to the consumer dispute resolution body, which is the Czech Trade Inspection Authority, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions set out in the relevant legislation. For the avoidance of doubt, nothing in these terms and conditions excludes the possibility for consumers to bring their claims before a civil court.
The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No: 000 20 869, internet address: www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract.

Article IX - Final Provisions
The General Terms and Conditions shall come into force on 6.3.2023 and cancel all previous valid terms and conditions.
Contractual relations established before the entry into force of these terms and conditions shall remain valid and shall be governed by the terms and conditions in force at the time of their establishment.

In Rodvínov 6.3.2023

The client has the right to cancel the stay at any time, i.e. to withdraw from the contract. The contractual relationship is cancelled and the participation in the stay is cancelled on the date on which the accommodation facility is notified by e-mail of the cancellation/cancellation of the stay. In this case, the operator has the right to charge cancellation/cancellation fees. The cancellation fee is payable immediately. After deduction of the cancellation fee from the total price of the stay, the client will receive back the rest of the amount paid. Should the amount of the cancellation fee(s) exceed the deposit paid, the client is obliged to pay an amount equal to the cancellation fee(s).

Cancellation fees:
50% of the price of the stay (the usual deposit amount) if cancellation occurs 0 to 14 days prior to the start of the stay and the vacant date cannot be filled. In the event that the date is fully booked and there is no financial loss, the operator will refund the deposit paid in full within 7 days of the end of the originally scheduled stay. If the vacant date is only partially filled or due to a discounted offer, the client is entitled to a refund of only a pro rata part of the deposit.
100% of the price of the stay if the client does not show up for the stay

If the client cancels part of the stay or does not use any of the services already paid for, he/she is not entitled to a refund.

Translated with www.DeepL.com/Translator

We respect your privacy and will only process your personal data with your explicit consent.

1. Our administrator, Jitka Vrchlavská, Rodvínov 103, 377 01 Jindřichův Hradec, IČ:60651407, processes the personal data of the guests in accordance with the provisions of Article 26 of the relevant EU Directive. If you send us your inquiry about our services, we proceed in compliance with the European Parliament and Council Directive (EU) No. 2016/679, on the protection of the personal data of physical persons, following the repeal of Directive 95/46/EC (General Provisions on Personal Data Protection) (formerly referred to as the Directive). We process the following scope of personal data:

· name and surname

· e-mail address

· telephone number

· the text of the message we receive

2. The name, surname, e-mail address, and telephone number are required for the compilation of our offer of services or for the purposes of answering your inquiry. The administrator uses cookies necessary for the functioning of the web and for analytical purposes. Such processing is permitted in accordance with Article 6(1b) of the Directive. Jitka Vrchlavská will have the availability of these data throughout the time of the booking process and your visit, and keep them no longer than 1 year from the day of your inquiry, unless you grant your consent to Jitka Vrchlavská for further processing.

3. If we create a booking for you, we will process the following personal data for the purposes of our mandatory records and for payment of the fee for accommodation in the village of Rodvínov:

· permanent address

· type and number of your personal ID card

· date of birth

· citizenship/nationality

4. Personal data processing is done by Jitka Vrchlavská, the data administrator, and eventually by other providers of processing software, services, and applications.

5. Pursuant to the law on personal data protection you have the right to:

· demand that we inform you which personal data we process;

· demand that we delete your personal data, but be advised that the deletion will cancel our arrangements     with you;

·  in the event of a doubt about the protection of your personal data, do not hesitate to address the issue with us or contact the Agency for Personal Data Protection.

If you want to ask for information as to the type of data we process, or demand a correction or complete deletion of your data, use the following address” apartmanypodlesem@seznam.cz or our data box: IDDS: w5isfdb.

Thank you for understanding.

Jitka Vrchlavská

Apartmány Pod Lesem (Pod Lesem Apartments)