Terms and Conditions
The operator provides accommodation services to the customer who reserves accommodation in the operator's accommodation facility.
The operator of accommodation services is:
Martina Horníková
IČ 01313479
email: hotelanna@seznam.cz
phone +420 603 461 074
The customer is a person who reserves accommodation in the accommodation facility of the operator.
A description of the accommodation units is given in the reservation system.
The price for accommodation services is calculated by the reservation system according to the type of accommodation, the number of booked accommodation units, the number of guests, the length and date of the reservation.
The reservation system also calculates the amount of the deposit for accommodation services, which the customer pays by bank transfer.
The customer pays in advance the amount of the deposit for accommodation in the amount specified by the operator for the given type and date of accommodation.
After confirmation by the operator, the reservation is binding for the customer and the customer is obliged to pay the amount of the deposit for accommodation within three days.
If the deposit for the accommodation is not paid within three days of the reservation, the operator is entitled to release the reserved date for other customers.
Cancellation conditions are listed in a separate document.
Cancellation Policy
The customer can cancel the reservation by e-mail.
Cancel fees:
Cancellation 20 or more days before the start of the stay… free of charge, full refund of the deposit paid
Cancellation 7 to 19 days before the start of the stay… 25% of the amount of the deposit paid
Cancellation less than 7 days before the start of the stay… 50% of the amount of the deposit paid
Cancellation less than 3 days before the start of the stay… 100% of the amount of the deposit paid
Privacy Policy
Why do we process personal data?
We process personal information mainly with the aim of enabling the process and implementation of accommodation services. Furthermore, in order for the operator to be able to offer the use of accommodation or related services again.
Who has access to personal data?
- Accommodation service provider
- Persons to whom the accommodation service provider assigns authorizations for the purpose of processing or implementation of services
- Provider of technical solution of the reservation system for the purpose of maintenance and control of the correct functioning of the system
How can I find out what data is being processed about me
Upon request, we will send you all the personal data we have stored for you.
For what purposes do we process personal data?
- The process of processing and implementation of the ordered service
- Communication related to the evaluation of the quality of services or the offer of related services of the operator
- Optional voluntary newsletter registration
- Personal data is never passed on to a third party, unless they are legally authorized institutions
Cookies
Cookies are small files that store information in the browser and are used to differentiate site visitors. We never place personal or sensitive data in cookies. Only numeric identification codes, status variables, etc. are stored in the form of cookies. We place maximum emphasis on the privacy and security of your data.
Why do we use cookies?
Mainly because without cookies it is not technically possible to implement functions for which it is necessary to maintain information about the visitor who accesses the website. For example, reservations, multi-step orders, user login to the system and the like.
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