Welcome to our reservation system!
General Terms and Conditions
I.
These general terms and conditions (hereinafter referred to as "GTC") issued by HORSE FARM s.r.o., Company ID: 28660161, Bravantice 68, 742 81 Bravantice (hereinafter referred to as "Operator"), apply to the reservation of accommodation and related services (hereinafter referred to as "Services") provided by the Operator at the Wellness Penzion Horse Farm at the address Bravantice 68, 742 81 Bravantice (hereinafter referred to as "Hotel"), as well as the use of the online reservation system, payment terms, as well as all other rights and obligations arising from the legal relationship of booking services.
The Customer has the option to book services provided at the Hotel only online, using the online reservation system available on the Hotel's website - www.horse-farm.cz
By booking services, the Customer declares that he has read and understood these GTC. The operator is entitled to unilaterally change these GTC, and such change is effective for customers from the date of publication of the amended version of the GTC, and for the customer's reservation, the version of the GTC valid and effective on the date of the reservation by the customer is decisive. The customer is recommended to familiarize himself with the current valid and effective version of the GTC before making each individual reservation.
II.
When making an online reservation, the customer has the opportunity to search for current available accommodation capacities in the hotel according to the requirements entered by the customer in the online reservation system (e.g. accommodation facility, arrival date, departure date, room type, number of rooms, number of persons, etc.) located on the operator's website at the prices stated directly during online reservation on the relevant website after entering the customer's requirements in the form located there.
When making an online reservation, after selecting the customer's basic requirements (accommodation facility, arrival date, departure date, room type, number of rooms, number of persons, etc.), the customer fills in all the information required in the form. The customer is responsible for the accuracy and truthfulness of all filled-in information.
When making an online reservation, the customer pays the price of the services booked by online payment (payment by card, payment via a payment gateway), PUSH payment, or payment by transfer. The operator reserves the right to expand or limit individual methods of online payment for online reservations in relation to individual dates or individual hotels. The customer is informed about the online payment options directly on the website through which he makes the online reservation, after filling in all the required information and before paying for the services booked by him and confirming the order with the obligation to pay.
After filling in all the required information in the form and after making the online payment, the customer will immediately be sent a "reservation confirmation" document to the e-mail address entered by the customer when making the reservation. The "reservation confirmation" document contains basic information about the stay and the participants in the stay.
Until the customer receives the "reservation confirmation" document, the customer's reservation is not binding on either party (neither the customer nor the operator) and the customer does not have the right to reserve the capacity requested by him (hotel, room type, number of people, number of rooms, etc.) or the right to the price of services stated in the price offer, i.e. it is a so-called non-binding reservation. The reservation becomes binding only when the funds are credited to the operator's bank account and the document "reservation confirmation" is delivered. The operator guarantees the customer the type of room stated in the "reservation confirmation" document after confirming the reservation. In the event of an operational or capacity need, the operator or hotel reserves the right to provide the customer or participants with services in a room of the same or comparable standard as the room type stated in the "reservation confirmation" document without the customer being obliged to pay an additional fee for the accommodation services.
III.
The customer is obliged to pay the price for the reserved services in full (100%) when making the reservation. The customer is informed about the payment options on the website through which he makes an online reservation after filling in all the required data before paying for the reserved services and confirming the order with the obligation to pay.
Bank fees associated with the payment of the price for the reserved service by the customer are fully borne by the customer.
The price for accommodation services also includes value added tax in accordance with the relevant legal regulations, including local fees.
Changing the billing information after the customer has made a payment by credit card during the online reservation or entered a bank payment order for payment is no longer possible.
IV.
The customer has no legal right to change the reservation after the reservation has been confirmed. If the customer requests a change to a confirmed reservation, the operator is not obliged to comply with the customer's request to change the confirmed reservation and the operator has the right to reject the customer's request, while the customer is not entitled to compensation for damage or any other financial or non-financial performance from the operator.
In the event of non-use of the reserved services for any reason on the part of the customer or the person who is to be a participant in the stay, or without stating the reasons (failure to start the stay), the customer is not entitled to any financial or non-financial compensation, substitute performance or compensation for damage.
At the moment of concluding a distance contract for the provision of services, the customer is not entitled to withdraw from the contract for the provision of services within the meaning of Section 1837 letter j) of Act No. 89/2012 Coll., the Civil Code.
Cancellation of reserved services is possible under the conditions specified in the cancellation conditions only in writing, by email to horse-farm@email.cz. The cancellation conditions are contained in a separate document, and the customer expressly became familiar with this document when making the reservation.
By reserving accommodation and related services under these GTC, the customer agrees and acknowledges that in the event of cancellation of the reservation or partial cancellation of the reservation or failure to arrive at the stay, the operator is entitled to unilaterally offset the customer's claim for a refund of the price paid by the customer for the reserved accommodation and related services against the operator's claim for payment of the cancellation fee in the amount specified in the cancellation conditions, in the amount in which these claims are covered, while the amount exceeding the mutual claims of the customer and the operator in favor of the customer will be paid by the operator to the customer in the same way as the payment for the reserved accommodation and related services was made to the customer, depending on the form of payment chosen by the customer when booking the stay.
If, for reasons on the part of the operator or hotel (operational reasons, capacity reasons, etc.), it is not possible to provide the customer or participants of the stay with the reserved services in whole or in part after confirming the reservation, the operator shall immediately inform the customer of this fact by e-mail to the email address entered by the customer when making the reservation or by telephone, and at the same time, depending on the capacity and operational capabilities of the hotel operated by the operator, shall submit a proposal to use the services on the same date as the customer's reserved date in another hotel operated by the operator of the same or higher standard, or in the same hotel on a different date, without the customer being obliged to pay an additional fee for the services thus provided. In the event that the customer accepts the operator's offer, he shall not be entitled to any further financial or non-financial compensation or compensation for damage. If the customer does not accept the operator's offer, the customer's reservation is cancelled and the operator will refund the customer the price of the reserved services in the same way as the customer made the payment for the reserved services, depending on the form of payment chosen by the customer when booking the stay, within 14 days from the day following the day of cancellation of the reservation. The operator is not obliged to provide the customer or the participants in the stay with the reserved services at all or to the agreed extent in the event of circumstances excluding liability. The customer is not entitled to compensation for any damage incurred as a result of circumstances excluding liability.
V.
If requested by the operator, the customer is obliged to present his/her identity document. In the event of failure to present the above-mentioned valid documents, the operator is entitled to refuse to accommodate the customer. If the customer is under the influence of alcohol or narcotics, the operator has the right to prevent him/her from entering the hotel and providing services.
The customer is obliged to:
The customer may not, without the operator's consent:
If the customer causes damage to the operator's property through his actions, he is obliged to pay this damage to the operator before his departure.
The operator is entitled to demand compensation from the customer for failure to clean, damage or destroy the room or its equipment and other areas and its surroundings.
The operator is not responsible for the customer's valuables in the rooms (money, jewelry, securities, credit cards, computers, tablets, cameras, etc.) and is not responsible for their possible loss or damage. The operator does not offer services related to the storage of money, jewelry and other valuables. In the event of loss of valuables, the customer must contact the operator immediately.
Pets are allowed.
VI.
The customer has the right to submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is:
Czech Trade Inspection Central Inspectorate - ADR Department
Štěpánská 15
120 00 Prague 2
More information about alternative dispute resolution of consumer disputes can be found on the website of the Czech Trade Inspection: https://www.coi.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/
The Czech Trade Inspection is a supervisory authority exercising supervision over consumer protection, proceeding pursuant to Act No. 64/1986 Coll., on the Czech Trade Inspection, as amended, and other legal regulations. The website of the Czech Trade Inspection is www.coi.cz.
According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
VII.
These GTC, as well as all legal relationships arising on their basis and when making a reservation under these GTC, are governed by the law of the Czech Republic. All legal relationships not regulated by these GTC are governed by generally binding legal regulations valid in the Czech Republic. Any dispute arising from these GTC or legal relationships arising on their basis, including a dispute over the interpretation of these GTC, in the event that an amicable resolution of the dispute is not reached between the parties to the legal relationship, will fall within the jurisdiction of the Czech courts. These GTC enter into force and effect on 3.2.2025.
In Ostrava on 3.2.2025
Cancellation Policy
The cancellation policy applies to the cancellation of accommodation services reservations made between the customer of accommodation services and the accommodation provider, or hotel operator.
The cancellation fee is calculated from the total amount of the order. The cancellation fee is payable immediately.
The cancellation fee represents a flat-rate compensation for damage caused by the accommodation provider.
If the reservation is canceled no later than 2 days before arrival, no cancellation fee will be charged.
If the reservation is canceled 1 day before arrival, a cancellation fee of 100% of the total price of the stay will be charged.
In the event of non-payment of the deposit from which cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of the cancellation fees. The accommodation provider is otherwise entitled to unilaterally offset the deposited deposit or the paid accommodation price against the cancellation fees described above.
In cases worthy of special consideration, the hotel may waive the charge for cancellation fees or reduce their amount by agreement - however, the customer has no legal right to this. Any shortening of the length of stay or failure to use some ordered services (if they can be used) is not a reason for returning part of the payment for the ordered services, unless otherwise agreed. In the event of cancellation for serious reasons, a change of date is also possible by mutual agreement - however, the customer has no legal right to this.
These conditions are valid and effective from 3.2.2025.
The cancellation conditions apply to orders via the reservation form, but also by email or telephone.
Cancellation of the stay order can only be made by the accommodation provider and the customer in writing (email).
By sending an order from the online order form, the customer confirms that he is familiar with these cancellation conditions and that he accepts them in their entirety.
Privacy Policy
I.
With effect from 25 May 2018, the processing of your personal data is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the so-called GDPR. In this regard, we provide you with the following information on the processing and protection of your personal data.
The controller of personal data pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as: “GDPR”) is HORSE FARM s.r.o., IČ: 28660161, Bravantice 68, 742 81 Bravantice, hereinafter referred to as: “controller”).
The contact details of the controller are:
Personal data means any information about an identified or identifiable natural person; an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The controller has not appointed a data protection officer.
II.
The controller processes the personal data that you have provided to it or the personal data that the controller has obtained based on the fulfillment of your order.
The controller processes your identification and contact details and data necessary for the fulfillment of the contract.
The lawful reason for processing personal data is:
The purpose of processing personal data is:
There is no other use of the collected information, in particular the information is never passed on to third parties without consent.
The administrator does not make any automatic individual decision-making within the meaning of Article 22 of the GDPR. You have provided your explicit consent to such processing.
III.
The administrator undertakes to process personal data only to the extent necessary in relation to the purpose for which they are processed. The scope of personal data provided on the basis of consent is as follows:
The administrator undertakes to process personal data only for a period of 10 years from the date of consent. After this period, the administrator is obliged to destroy the personal data.
The administrator declares that the personal data will be made available to the relevant employees of the administrator, who are obliged to maintain confidentiality of this data, as well as security measures, the disclosure of which would jeopardise the security of this personal data. The administrator does not intend to transfer personal data to a third country (a country outside the EU) or an international organisation. The recipients of personal data in third countries are providers of mailing services / cloud services.
The administrator declares that it has taken all appropriate technical and organisational measures to secure personal data.
The Administrator has taken technical measures to secure data storage and personal data storage in paper form, in particular secure data storage. The Administrator declares that only authorized persons have access to personal data.
IV.
The data subject has the right to withdraw the consent granted to the processing of personal data at any time without any limitation or damage, either at the address of the Administrator's registered office or at the email address horse-farm@email.cz
Under the conditions set out in the GDPR, you also have:
You also have the right to file a complaint with the supervisory authority – this means that you are entitled to contact the supervisory authority, which is the Office for Personal Data Protection with its registered office at Pplk. Sochora 727/27, ZIP Code 170 00, Prague 7, in the event of our inaction lasting longer than one month.
V.
By submitting an order from the online order form, you confirm that you are familiar with the terms and conditions for personal data protection and that you accept them in full.
You agree to these terms and conditions by checking the consent via the online form. By checking the consent, you confirm that you are familiar with the terms and conditions for personal data protection and that you accept them in full.
The administrator is entitled to change these terms and conditions. The new version of the terms and conditions for personal data protection will be published on its website or, if applicable, will send you a new version of these terms and conditions to the e-mail address you provided to the administrator.
In Ostrava on 3.2.2025
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