Terms and Conditions
The operator provides an accommodation service to the customer who books accommodation in the operator's accommodation facility.
The operator of accommodation services is:
Zbyhněv Hložek, ID number 66579627
Address: Tyršova 1455/23, Ivančice, 664 91, Czech Republic
A customer is a person who reserves accommodation in the operator's accommodation facility.
The description of the accommodation units of the accommodation facility is given in the reservation system.
The price for accommodation services is calculated by the reservation system according to the type of accommodation, the number of reserved accommodation units, the number of guests, the length and date of the reservation.
The reservation system also calculates the amount of the deposit for accommodation services, which the customer pays through the online payment gateway.
The customer pays in advance the amount of the deposit for the accommodation through the payment gateway in the amount determined by the operator for the given type and date of accommodation.
After confirmation by the operator, the reservation is binding for the customer and the customer is obliged to pay the deposit for the accommodation within three days.
If the deposit for the accommodation is not paid within three days of the reservation, the operator is entitled to release the booked date for other customers.
Cancellation conditions are listed separately.
Out-of-court settlement of consumer disputes is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the customer and the Service provider.
The cancellation conditions apply to the cancellation of a reservation of accommodation services made between the customer of the chalet accommodation services and the accommodation provider (=chalet operator).
The cancellation fee is calculated from the total amount of the order.
The cancellation fee represents compensation for damage caused by the accommodation provider.
In case of cancellation of the reservation, the accommodation reserves the right to apply these cancellation conditions
less than 2 days
100% of the price of the ordered services
less than 7 days
50% of the price of the ordered services
less than 14 days
30% of the price of the ordered services
30 or more days
free, full refund of the deposit paid
When shortening the length of stay, the same cancellation period applies as when canceling the stay.
The cancellation fee is a contractual penalty.
In case of cancellation for serious reasons, a change of date is possible by mutual agreement. In the event that the guest does not arrive or cancels due to unavoidable events, you will not be charged a cancellation fee.
In case of non-payment of the deposit, from which the cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of the cancellation fees.
Privacy Policy
Why do we process personal data?
We process personal information mainly with the aim of enabling the process and implementation of accommodation services. Furthermore, so that the operator can once again offer the use of accommodation or related services.
Who has access to personal data?
How can I find out what data is being processed about me?
Upon request, we will send you all the personal data we hold about you.
For what purposes do we process personal data?
Cookies
Cookies are small files that store information in your browser and are used to distinguish website visitors. We never place personal or sensitive data in cookies. Only numerical identification codes, status variables, etc. are stored in the form of cookies. We place maximum emphasis on the privacy and security of your data.
Why do we use cookies?
First of all, because without cookies it is technically impossible to implement functions for which it is necessary to keep information about the visitor who accesses the website. For example, it concerns reservations, multi-step orders, user login to the system, and the like.
What other services that use cookies may still appear on our website?
These are primarily statistical and advertising services such as Google Analytics, Google AdWords, Seznam Sklik and the like. These cookies (if any of them are used) are mainly used to analyze website traffic and to evaluate the performance of various sales channels and to personalize content and better target advertising.
What can I do if I do not agree to the storage of cookies?
You can delete or permanently block all cookies on our website using your browser. The browser help contains instructions on how to manage cookies.
Please note that by blocking the essential cookies of the Trevlix booking system, you will not be able to complete the booking process.
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