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Welcome to Kampus Hotel Poruba reservation system. This system is for Hotel accomodation. If you are interested in long-term accomodation, please contact us on email info@kampusporuba.cz

 

Hotel is available from 1st of July to 31st of August.

Arrival date Departure date

Jednolůžkové Studio


price on request
Wi-Fi · Shower · WC · Towels · Toiletries · Electric kettle · Coffee and tea · Refrigerator · Kitchenette · Microwave · Bike storage

Dvoulůžkové Studio


price on request
Wi-Fi · Shower · WC · Towels · Toiletries · Electric kettle · Coffee and tea · Refrigerator · Kitchenette · Microwave · Bike storage
price detail  

Třílůžkové Studio


price on request
Wi-Fi · Shower · WC · Towels · Toiletries · Electric kettle · Coffee and tea · Refrigerator · Kitchenette · Microwave · Bike storage
price detail  

Čtyřlůžkový Apartmán 2x2


price on request
Wi-Fi · Shower · WC · Towels · Toiletries · Electric kettle · Coffee and tea · Refrigerator · Kitchenette · Microwave · Bike storage
price detail  

Dvoulůžkový Apartmán 2x1


price on request
Wi-Fi · Shower · WC · Towels · Toiletries · Electric kettle · Coffee and tea · Refrigerator · Kitchenette · Microwave · Bike storage
Select the date of arrival and departure

General Terms and Conditions

 

I.

 

These general terms and conditions (hereinafter referred to as "GTC") issued by Mgr. Jiří Svoboda, ID: 40271790, Vřesinská 128/40, 708 00 Ostrava (hereinafter referred to as the "operator"), apply to the reservation of accommodation and related services (hereinafter referred to as "services") provided by the operator at the Kampus Hotel Poruba hotel at the address Vřesinská 128/40 708 00 Ostrava-Poruba (hereinafter referred to as the "hotel"), as well as the use of the online reservation system, payment terms, as well as all other rights and obligations arising from the legal relationship of booking services.

The customer has the option of booking services provided at the hotel only online, using the online reservation system available on the hotel's website - www.kampusporuba.cz.

By booking services, the customer declares that he has read and understood these GTC. The operator is entitled to unilaterally change these GTC, and such change is effective for customers from the date of publication of the amended version of the GTC, and for the customer's reservation, the version of the GTC valid and effective on the date of the reservation by the customer is decisive. The customer is recommended to familiarize himself with the current valid and effective version of the GTC before making each individual reservation.

 

II.

 

When making an online reservation, the customer has the opportunity to search for current available accommodation capacities in the hotel according to the requirements entered by the customer in the online reservation system (e.g. accommodation facility, arrival date, departure date, room type, number of rooms, number of persons, etc.) located on the operator's website at the prices stated directly during online reservation on the relevant website after entering the customer's requirements in the form located there.

When making an online reservation, after selecting the customer's basic requirements (accommodation facility, arrival date, departure date, room type, number of rooms, number of persons, etc.), the customer fills in all the information required in the form. The customer is responsible for the accuracy and truthfulness of all filled-in information.

When making an online reservation, the customer pays the price of the services booked by online payment (payment by card, payment via a payment gateway), PUSH payment, or payment by transfer. The operator reserves the right to expand or limit individual methods of online payment for online reservations in relation to individual dates or individual hotels. The customer is informed about the online payment options directly on the website through which he makes the online reservation, after filling in all the required information and before paying for the services booked by him and confirming the order with the obligation to pay.

After filling in all the required information in the form and after making the online payment, the customer will immediately be sent a "reservation confirmation" document to the e-mail address entered by the customer when making the reservation. The "reservation confirmation" document contains basic information about the stay and the participants in the stay.

Until the customer receives the "reservation confirmation" document, the customer's reservation is not binding on either party (neither the customer nor the operator) and the customer does not have the right to reserve the capacity requested by him (hotel, room type, number of people, number of rooms, etc.) or the right to the price of services stated in the price offer, i.e. it is a so-called non-binding reservation. The reservation becomes binding only when the funds are credited to the operator's bank account and the document "reservation confirmation" is delivered.

After confirming the reservation, the operator guarantees the customer the type of room specified in the document "reservation confirmation". In the event of an operational or capacity need, the operator or hotel reserves the right to provide the customer or participants with services in a room of the same or comparable standard as the type of room specified in the document "reservation confirmation" without the customer being obliged to pay an additional payment for the accommodation services.

 

III.

 

The customer is obliged to pay the price for the reserved services in full (100%) when making the reservation. The customer is informed about the payment options on the website through which he makes an online reservation after filling in all the required data before paying for the reserved services and confirming the order with the obligation to pay.

Bank fees associated with the payment of the price for the reserved services by the customer are fully borne by the customer.

The price for accommodation services includes value added tax in accordance with the relevant legal regulations, including local fees.

Changing the billing details after the customer has made a payment by credit card during the online reservation or has entered a bank payment order for payment is no longer possible.

 

IV.

 

The customer has no legal right to make changes to the reservation after the reservation has been confirmed. If the customer requests a change to the confirmed reservation, the operator is not obliged to comply with the customer's request to change the confirmed reservation and the operator has the right to refuse the customer's request, while the customer is not entitled to compensation for damage or any other financial or non-financial performance from the operator.

In the event of non-use of the reserved services for any reason on the part of the customer or the person who is to be a participant in the stay, or without stating the reasons (failure to start the stay), the customer is not entitled to any financial or non-financial compensation, substitute performance or compensation for damage.

At the moment of concluding a distance contract for the provision of services, the customer is not entitled to withdraw from the contract for the provision of services within the meaning of Section 1837 letter j) of Act No. 89/2012 Coll., the Civil Code.

Cancellation of reserved services is possible under the conditions specified in the cancellation conditions only in writing, by email to info@kampusporuba.cz. The cancellation conditions are contained in a separate document, and the customer has expressly read this document when making the reservation.

By booking accommodation and related services under these GTC, the customer agrees and acknowledges that in the event of cancellation of the reservation or partial cancellation of the reservation or failure to start the stay, the operator is entitled to unilaterally offset the customer's claim for a refund of the price paid by the customer for the reserved accommodation and related services against the operator's claim for payment of the cancellation fee in the amount specified in the cancellation conditions, in the amount in which these claims are covered, while the amount exceeding the mutual claims of the customer and the operator in favor of the customer will be paid by the operator to the customer in the same way as the payment for the reserved accommodation and related services was made to the customer, depending on the form of payment chosen by the customer when booking the stay.

If, for reasons on the part of the operator or hotel (operational reasons, capacity reasons, etc.), it is not possible to provide the customer or participants of the stay with the reserved services in whole or in part after confirming the reservation, the operator shall immediately inform the customer of this fact by e-mail to the email address entered by the customer when making the reservation or by telephone, and at the same time, depending on the capacity and operational capabilities of the hotel operated by the operator, shall submit a proposal to use the services on the same date as the customer's reserved date in another hotel operated by the operator of the same or higher standard, or in the same hotel on a different date, without the customer being obliged to pay an additional fee for the services thus provided. In the event that the customer accepts the operator's offer, he shall not be entitled to any further financial or non-financial compensation or compensation for damage. If the customer does not accept the operator's offer, the customer's reservation is cancelled and the operator will refund the customer the price of the reserved services in the same way as the customer made the payment for the reserved services, depending on the form of payment chosen by the customer when booking the stay, within 14 days from the day following the day of cancellation of the reservation. The operator is not obliged to provide the customer or participants in the stay with the reserved services at all or to the agreed extent in the event of circumstances excluding liability. The customer is not entitled to compensation for any damage incurred as a result of circumstances excluding liability.

 

V.

 

If requested by the operator, the customer is obliged to present his/her identity document. In the event of failure to present the above-mentioned valid documents, the operator is entitled to refuse to accommodate the customer. If the customer is under the influence of alcohol or narcotics, the operator has the right to prevent him/her from entering the hotel and providing services.

The customer is obliged to:

Pay the agreed price for accommodation.

Ensure that the hotel premises are kept clean

Protect the hotel's equipment and facilities against damage.
Immediately report any damage or injury caused by the customer or the persons staying with him/her.
From 10:00 p.m. to 7:00 a.m., behave in a manner that does not disturb other persons with excessive noise.
When leaving the room, turn off the water taps in the room, close the windows and doors.
Allow access to the room for the operator's staff to perform their duties (cleaning, servicing, etc.)
Become familiar with the safety rules and evacuation plan

The customer may not, without the operator's consent:

Make significant changes to the accommodation premises (move furniture, relocate equipment, etc.).
Remove any equipment and facilities from the accommodation premises.
Use their own appliances in the accommodation premises, except for small appliances used by the customer for personal hygiene and office work.
Leave the accommodation premises to another person.
Receive visitors in the accommodation premises, visits must be announced in advance.

 

VI.

 

The customer has the right to submit a proposal for out-of-court settlement of such a dispute to the designated out-of-court settlement entity for consumer disputes, which is:

Czech Trade Inspection Central Inspectorate - ADR Department

Štěpánská 15

120 00 Prague 2

More information about alternative dispute resolution for consumer disputes can be found on the Czech Trade Inspection website: https://www.coi.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/

The Czech Trade Inspection is a supervisory authority exercising supervision over consumer protection, acting pursuant to Act No. 64/1986 Coll., on the Czech Trade Inspection, as amended, and other legal regulations. The Czech Trade Inspection website is www.coi.cz.

According to the Act on Sales Registration, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

 

VII.

 

These GTC, as well as all legal relationships arising on their basis and when making a reservation under these GTC, are governed by the law of the Czech Republic. All legal relationships not regulated by these GTC are governed by generally binding legal regulations valid in the Czech Republic. Any dispute arising from these GTC or legal relationships arising on their basis, including a dispute over the interpretation of these GTC, in the event that an amicable resolution of the dispute is not reached between the parties to the legal relationship, will fall within the jurisdiction of the Czech courts. These GTC enter into force and effect on 24 April 2024.

In Ostrava on 24 April 2024.

Cancellation Policy

 

The cancellation policy applies to the cancellation of accommodation services reservations made between the customer of accommodation services and the accommodation provider, or hotel operator.

The cancellation fee is calculated from the total amount of the order. The cancellation fee is payable immediately.

The cancellation fee represents a flat-rate compensation for damage caused by the accommodation provider.

If the reservation is canceled no later than 4 days before arrival, no cancellation fee will be charged.

If the reservation is canceled no later than 3 to 2 days before arrival, a cancellation fee of 30% of the total price of the stay will be charged.

If the reservation is canceled 1 day before arrival, a cancellation fee of 100% of the total price of the stay will be charged.

In the event of non-payment of the deposit from which cancellation fees could be deducted, the accommodation provider has the right to send the customer an invoice in the amount of the cancellation fees. The accommodation provider is otherwise entitled to unilaterally offset the deposited deposit or the paid accommodation price against the cancellation fees described above.

In cases worthy of special consideration, the hotel may waive the charge for cancellation fees or reduce their amount by agreement - however, the customer has no legal right to this. Any shortening of the length of stay or failure to use some ordered services (if they can be used) is not a reason for returning part of the payment for the ordered services, unless otherwise agreed. In the event of cancellation for serious reasons, a change of date is also possible by mutual agreement - however, the customer has no legal right to this.

These conditions are valid and effective from 24. 4. 2024.

The cancellation conditions apply to orders via the reservation form, but also by email or telephone.

Cancellation of the stay order can only be made by the accommodation provider and the customer in writing (email).

By sending an order from the online order form, the customer confirms that he is familiar with these cancellation conditions and that he accepts them in their entirety.

Personal Data Protection Policy

 

I.

With effect from 25 May 2018, the processing of your personal data is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the so-called GDPR. In this regard, we provide you with the following information on the processing and protection of your personal data.

The personal data controller pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as: “GDPR”) is Mgr. Jiří Svoboda, IČ: 40271790, Vřesinská 128/40, 708 00 Ostrava, hereinafter referred to as: “the controller”).

The contact details of the controller are:

address: Vřesinská 128/40, 708 00 Ostrava
email: info@kampusporuba.cz
phone: +420 733 669 677

Personal data means any information about an identified or identifiable natural person; an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The controller has not appointed a data protection officer.

II.

The controller processes the personal data that you have provided to it or the personal data that the controller has obtained based on the fulfillment of your order.

The controller processes your identification and contact details and the data necessary for the fulfillment of the contract.

The legal basis for processing personal data is:

performance of the contract between you and the controller pursuant to Article 6(1)(b) of the GDPR,
the legitimate interest of the controller in providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(f) of the GDPR,
your consent to processing for the purposes of providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll., on certain information society services, in the event that no order for goods or services has been placed.

The purpose of processing personal data is:

processing your order and exercising the rights and obligations arising from the contractual relationship between you and the controller; When placing an order, personal data is required, which is necessary for the successful processing of the order (name and address, contact), the provision of personal data is a necessary requirement for the conclusion and performance of the contract, without the provision of personal data it is not possible to conclude the contract or to perform it by the administrator,
sending commercial communications and carrying out other marketing activities
Conclusion and proper performance of obligations arising from the accommodation contract
Fulfillment of legal obligations relating to the collection of local fees (accommodation and spa fees), which we are obliged to pay for each accommodated guest.
Obligation to report data on accommodated guests who are not citizens of the Czech Republic to public administration authorities, i.e. in particular the alien police pursuant to Section 102 of Act No. 326/1999 Coll., on the stay of foreigners in the territory of the Czech Republic.
Personal data contained in receipts and invoices for the fulfillment of legal obligations in relation to the tax office.
Statistical use of the system for its possible improvement
Recording of data on accommodated guests, in the form of a guest book - in this way the administrator is able to ensure the proper fulfillment of our obligations under the contract (e.g. monitoring hotel occupancy)

There is no other use of the collected information, in particular the information is never passed on to third parties without consent.

There is no automatic individual decision-making by the administrator within the meaning of Article 22 of the GDPR. You have provided your explicit consent to such processing.

III.

The administrator undertakes to process personal data only to the extent necessary in relation to the purpose for which they are processed. The scope of personal data provided on the basis of consent is as follows:

identification data (name, surname, date of birth, permanent address, ID card number) and
contact data (telephone number, e-mail address, delivery address, or other)

The administrator undertakes to process personal data only for a period of 10 years from the date of consent. After this period, the administrator is obliged to destroy the personal data.

The administrator declares that the personal data will be made available to the relevant employees of the administrator, who are obliged to maintain confidentiality of this data, as well as security measures, the disclosure of which would jeopardize the security of this personal data. The administrator does not intend to transfer personal data to a third country (a country outside the EU) or an international organization. The recipients of personal data in third countries are providers of mailing services / cloud services.

The Administrator declares that it has taken all appropriate technical and organizational measures to secure personal data.

The Administrator has taken technical measures to secure data storage and storage of personal data in paper form, in particular secure data storage. The Administrator declares that only authorized persons have access to personal data.

IV.

The data subject has the right to withdraw the consent granted to the processing of personal data at any time without any limitation or damage, either at the address of the Administrator's registered office or at the email address info@kampusporuba.cz

Under the conditions set out in the GDPR, you also have:

the right to access your personal data pursuant to Article 15 GDPR,
the right to rectification of personal data pursuant to Article 16 GDPR, or restriction of processing pursuant to Article 18 GDPR.
the right to erasure of personal data pursuant to Article 17 GDPR.
the right to object to processing pursuant to Article 21 GDPR and
the right to data portability pursuant to Article 20 GDPR.

You also have the right to file a complaint with the supervisory authority – this means that in the event of our inaction lasting longer than one month, you are entitled to contact the supervisory authority, which is the Office for Personal Data Protection with its registered office at Pplk. Sochora 727/27, ZIP Code 170 00, Prague 7.

V.

By submitting an order from the online order form, you confirm that you are familiar with the terms and conditions for personal data protection and that you accept them in full.

You agree to these terms and conditions by checking the consent via the online form. By checking the consent, you confirm that you are familiar with the terms and conditions for personal data protection and that you accept them in full.

The administrator is entitled to change these terms and conditions. The new version of the terms and conditions for personal data protection will be published on its website or, if applicable, will send you a new version of these terms and conditions to the e-mail address you provided to the administrator.

In Ostrava on 24. 4. 2024

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