TERMS AND CONDITIONS OF SERVICE
Payment for the reservation made via web pages: the invoice will be sent within one week from your reservation.
Payment:
The invoice must be paid up within 3 days.
CANCELLATION POLICY: We do not accept cancellations by telephone or in person. Only in written – email. In case of cancellation, non-arrival on the day (no-show) or modification see the cancellation fee below. The difference will be sent to your bank account.
|
30 days and more |
10 - 30 days |
10 days and less |
|
10% |
60% |
100% |
RESERVATION
Reservations: if you do not pay the amount within 3 days from the invoice date issue – the reservation will be cancelled. We will inform by e-mail about the cancellation.
OTHERS
Subletting and re-letting of the rooms as well as the use for any other purpose than accommodation is not allowed.
Check in is at 14:00, check out at 12:00.
DAMAGES OR LOSSES
Please inform us immediately in case of any damage or lost caused by you or to you. Keep your valuables safe, lock the door whenever you leave the house. We are sorry, but we are not liable for any valuables or money.
ALWAYS KEEP THE ROOF TERRACE DOOR LOCKED! There is high risk of roof thief!
THE POOL AND GARDEN RULES
The use of the pool is at your own risk. The kids must be supervised by their parents. Jumping to the pool is prohibited.
Climbing the city walls is prohibited.
Please respect our neighbours and avoid any noise after 11PM. Thank you.
TERMS AND CONDITIONS OF SERVICE
Payment for the reservation made via web pages: the invoice will be sent within one week from your reservation.
Payment:
The invoice must be paid up within 3 days.
CANCELLATION POLICY: We do not accept cancellations by telephone or in person. Only in written – email. In case of cancellation, non-arrival on the day (no-show) or modification see the cancellation fee below. The difference will be sent to your bank account.
|
30 days and more |
10 - 30 days |
10 days and less |
|
10% |
60% |
100% |
RESERVATION
Reservations: if you do not pay the amount within 3 days from the invoice date issue – the reservation will be cancelled. We will inform you by e-mail about the cancellation.
OTHERS
Subletting and re-letting of the rooms as well as the use for any other purpose than accommodation is not allowed.
Check in is at 14:00, check out at 12:00.
DAMAGES OR LOSSES
Please inform us immediately in case of any damage or lost caused by you or to you. Keep your valuables safe, lock the door whenever you leave the house. We are sorry, but we are not liable for any valuables or money.
ALWAYS KEEP THE ROOF TERRACE DOOR LOCKED! There is high risk of roof thief!
THE POOL AND GARDEN RULES
The use of the pool is at your own risk. The kids must be supervised by their parents. Jumping to the pool is prohibited.
Climbing the city walls is prohibited.
Please respect our neighbours and avoid any noise after 11PM. Thank you.
DATA PROTECTION
The protection of your personal data is our priority. We make every effort to carefully store and process the information you share with us.
PRIVACY POLICY
"Personal data" means any information that is collected or recorded in a way that may allow direct (e.g. surname) or indirect (e.g. phone number) identification of a natural person.
We recommend that you read this text, which describes the privacy policy, before providing us with personal data.
This "Customer Personal Data Protection Charter" is a part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you explicitly accept the provisions of this Charter.
Why we collect personal data:
To manage reservations, create and store legal documents in accordance with applicable law, manage lists with customers’ personal data for operational purposes, e.g. daily customer arrival and departure lists, to comply with Moroccan and European law
What data we collect:
We are obliged to request the following details about you and/or your family members:
Contact details (e.g. surname, given name, father’s name, passport number, ID-card details, telephone, home address, email)
Personal data (e.g. date of birth, nationality, place of birth)
Billing details (e.g. credit card number, VAT number)
Date of arrival and departure, flight number
Preferences and interests (e.g. non-smoking room, preferred floor, type of bed, sports, cultural interests)
Data about your health, such as medicine reports and certifications, medical test results, data on pathological diseases, etc.
When we collect data: for check-in and payment, for various requests, complaints, and/or disputes, for the completion of online forms (e.g. reservation forms, precheck-in forms)
Third party access terms to your personal data
We do not disclose your information to third parties
What we do to keep your information safe?
We have taken organisational and technical measures to protect the information that we collect in relation to our Services, especially sensitive personal data. Our IT department implements international standards and practices to ensure the safety of networks and the encryption of data.
However, please bear in mind that despite the reasonable measures that we take to protect your information, no website, internet transmission, computer system or wireless connection is ever completely safe.
Access and correction of your data – right to erasure (‘right to be forgotten’)
In addition to existing lawful user rights, according to the legislation in certain jurisdictions, you may also be entitled to request details on the information that we collect and to correct any inaccuracies that may be contained in such information. If permitted by law, we may charge you a small fee for the provision of this possibility. We may refuse to handle requests that are repeated to an unreasonable degree, require disproportional technical effort, jeopardise the privacy protection of others, are extremely impractical, or involve access that is not otherwise required by domestic law. If you wish to submit a request for access to your data, please contact us.
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