GENERAL TERMS AND CONDITIONS

Article 1 - Recitals

The general terms and conditions (hereinafter "GTC") of S.I.D.VILLAS s.r.o., identification no. 07665741, with its registered office at U Milosrdných 850/8, Praha 1, Staré Město 110 00, registered at the Metropolitan Court in Prague, section C, file no. 305064 (hereinafter the Company or the Accommodation Provider or the Lessor) set out the short-term rental conditions for houses in the Pohoda Villas Resort (hereinafter the Resort and the Villas) in the cadastral area of the district of Kalandra, Halkidiki, Greece. The Accommodation Provider means the Company. The guest (hereinafter the Guest or the Lessee) is an individual or a legal entity who is the recipient of the services and products of the Accommodation Provider.

The GTC govern the contractual relationship between the Accommodation Provider and the Guest in the process of booking the rental and during the rental of a Villa in the Resort. If a third party, who is different from the Guest, places an order on behalf of the Guest (hereinafter "the Customer"), the third party is liable for the obligations arising from the contractual relationship with the Accommodation Provider until the Villa is taken over (upon the arrival) in the full extent, and then the Customer and the Guest are jointly liable to the Accommodation Provider as joint debtors for all obligations arising from the Agreement on the short-term rental.  Each Customer is obliged to submit to the Guest all the information related to the booking, in particular the GTC.

Photos shown on the website of the Accommodation Provider and in the promotional material are an example only. Even though the Accommodation Provider tries to depict the appearance of the accommodation facilities as accurately as possible, unintended deviations may occur.

Article 2 - Booking the rental and the related services

1. The Guest makes a reservation, and the reservation is confirmed by the Accommodation Provider, in writing or ONLINE via a booking system, in one the following forms:
2. a) by sending an e-mail to: info@pohodavillas.com;
3. b) by making an Agreement on the short-term rental of a house for recreational purposes in Greece (hereinafter the Agreement);
4. c) ONLINE - a reservation may be made online on the website of the Accommodation Provider via the booking system.

The reservation is considered as valid and binding when it is confirmed by the Accommodation Provider in writing or by an automated e-mail confirmation generated by the online booking system and the subsequent delivery of the Agreement. The reservation is completed by the payment of an advance of 30% or the whole amount for the booked stay, in cash, by wire transfer, by direct bank deposit or by bank card.

2. Bank details of the Accommodation Provider:

Name of the Bank: Česká Spořitelna a.s, Pobočka Praha 1, Rytířská 29, 110 00

Payment in EUR:

Bank account no.: 1999335213/0800

IBAN: CZ4908000000001999335213

SWIFT/GIBACZPX

Recipient: S.I.D. VILLAS  s.r.o.

Payment identifier: Agreement no.

Message for the recipient: Name and surname of the Accommodation User (must be completed!)

3. The Guest is obliged to take over the Villa on the spot on the first day of the stay between 5 p.m. and 11 p.m. local time and to leave on the last day of the stay by 11 a.m. local time.
4. The Guest is obliged to pay the cost for their actual electricity consumption at the end of the stay. Upon arrival the Accommodation Provider will make a record of the electricity meter in the presence of the Guest. Based on the reading of the electricity meter at the end of the stay, settlement for consumed electricity will be made. The price of one kilowatt hour (kWh) of electricity consumed is determined according to the current tariff of the supplier in Greece (the current price for the consumption of 1 kWh is published in the price list, which is valid for the season of the relevant year). The Accommodation Provider is obliged to pay this charge in cash to the Accommodation Provider based on the issued receipt. The Accommodation Provider is entitled to set off this charge against the deposit paid. Bearing in mind energy savings and environmental protection, the Guest acknowledges that in the summer, to reduce the temperature in the room, when leaving the building they should turn off all electrical equipment.
5. The Guest is obliged to return the Villa to the Accommodation Provider in the condition in which it was received by the Guest, except the final cleaning and washing the bed linen, which is provided by the Accommodation Provider. If the Villa is found to be excessively dirty (i.e. in a way that does not correspond with the usual use) the Accommodation Provider is obliged to pay a flat cleaning fee of CZK 2,500. The Security Deposit paid in compliance with Article 3 clause 3 hereof may be used for the payment of the fee.
6. The Guest is entitled to use the Villa and the common premises, in particular the parking space in the reserved parking lot in front of the Villa, the outside grill that is part of the Villa (it is not shared with other guests of the Resort), the shared swimming pool with the deckchairs and sunshades (hereinafter the Pool and the Bathing Zone) and the shared garden (hereinafter the Garden). The Guest is obliged to keep the shared premises clean. The provision regarding the payment of the costs in connection with excessive mess applies accordingly.

Article 3 - Price and payment conditions

1. The price for the rental of the Villas is specified in the current price list of the Company accessible on the website and the price is stated in the Agreement (hereinafter the Price). The agreed Price is stated exclusive of value added tax (VAT) and it does not include any local fees or taxes. Should, as a result of a change in the generally binding regulations, the rent be subject to VAT or should, according to the local generally binding regulations, any fees in relation to accommodation services apply, the Accommodation Provider is entitled to charge the relevant tax or fees that are not included in the price for the rent to the Guest.
2. The Guest is obliged to pay the price to the Accommodation Provider in the full extent no later than 60 days before the commencement of the stay (the Arrival). After the Guest receives a confirmation of the booking, an advance of 50% of the total price for the lease must be paid within 3 days. The difference is due no later than 60 days before the agreed date of Arrival. If the reservation is made less than 60 days in advance, the whole Price is to be paid at once.
3. A separate security deposit (Deposit) of CZK 10,000 (approx. EUR 400) is due at the same time as the difference of the Price, either by transfer or direct bank deposit.

The Deposit will secure any legitimate financial claims of the Accommodation Provider, in particular to cover any damage of the Accommodation Provider's assets, damage to the Villa's and the Resort's equipment, debts, electricity etc.

Deposit after deduction or of the Landlord's claims will be returned to the Accommodation User no later than 5 (five) days from the date of the end of the rental period and handover of the Villa to the Accommodation User to the account number specified in Agreement.

If the account is not specified in the Agreement, it is considered that the deposit is returned to the account from which it was transferred.

The total agreed Price is deemed to be paid when the whole amount according to clause 1 of this article hereof is credited to the bank account specified above. Should there be a default of the payment of the Price (the advance, the supplement) of four days or more, the Accommodation Provider is entitled to cancel the reservation and to withdraw from the Agreement.

4. The price does not include the cost of electricity consumed. The Guest is obliged to pay for their actual electricity consumption. The price of one kilowatt hour (kWh) of electricity consumed is determined according to the current tariff of the supplier in Greece (the current price for 1Kwh consumption is published in the price list, which is valid for the season of the relevant year). The Guest is obliged to pay the supplement in cash to the Accommodation Provider based on the issued receipt upon handing back the Villa at the end of the stay. The Accommodation Provider is entitled to set off the additional charge against the paid deposit (specified in Article 3. Price and payment conditions paragraph 3).
5. The Accommodation Provider may change the price should the Guest extend the stay. Any changes in the reservations (change in name, change in Villa, booking date etc.) must be made in writing by sending an e-mail with the requested changes to info@pohodavillas.com. All changes will be confirmed, if they can be made. If it is not possible to make a change, the Guest will be informed by the Accommodation Provider in writing (by e-mail). The confirmed change will become a part of the Agreement as an Amendment hereof.

The Accommodation Provider may provide the Guest with substitute accommodation of adequate quality. The Accommodation Provider reserves the right to change the Villa within the Resort before the Arrival.

The equipment and amenities of the Villas within the Resort are the same, except Villa no. 4 which has a wedding suite (a four-poster bed), and Villa no. 8.

Should the Accommodation Provider issue a voucher, the voucher may only be used to pay for the accommodation. The value of the voucher corresponds with the amount and the currency stated on the voucher. The voucher may not be returned, sold or passed to a third party or exchanged for cash and may only be used in full, i.e. the value may not be split to more than one payment. No loss, loss of value or theft of the voucher may be refunded. Each voucher has the date of issue, expiry date and number of the voucher stated on it. The voucher may not be used for an online payment.

Article 4 Liability and claims

The Accommodation Provider is liable for the provision of the rental, its quality and for the veracity of information regarding the rental of the Villa. The Guest is entitled to file any claims only during their stay. Upon filing a claim, a joint record of the Guest and the Accommodation Provider must be made.

Should the Guest breach their obligations under GTC, for example by stating untrue information in the reservation (the number of people, a pet etc.), the Accommodation Provider may demand a financial compensation on the spot, or, should they fail to agree on a financial compensation, the Accommodation Provider is entitled to terminate their agreement immediately and order all people present in the Villa including the Guest to leave.

The Accommodation Provider is entitled to proceed in a similar way if the obligations arising from the generally binding laws and regulations are breached repeatedly or in a gross manner (e.g. damaging property of another, disturbance of peace at night etc.).

Article 5 Insurance

The Villas are insured under usual property insurance conditions (against fire etc.). The insurance does not cover intentional or unintentional damage to the property of the Accommodation Provider; or the owner of the Villas (the Lessor); or harm to the health of the Guest. We recommend you have usual commercial insurance before your holiday that covers health and liability risks. If you arrange your air tickets and stay a long time in advance, we recommend to have the cancellation insurance for the air tickets and the stay covering an unexpected cancellation by the Guest.

Immediately after the occurrence of any damage, a record of the damage will be made and signed by the Accommodation Provider and the Guest. In the record the damage must be described including the estimated amount and extent of the damage. The record will be signed by both parties and photo-documentation will be made.

Article 6 Cancelling a reservation and withdrawal from the Agreement by the Guest

The Guest is entitled to cancel the order/reservation at any time before the Arrival. The order/reservation may only be cancelled in writing and solely by the person who made the reservation from the same e-mail address from which the reservation was made. Unless determined otherwise by a written agreement between the parties, the following cancellation fees will apply if the order/reservation is cancelled:

If the Booking is cancelled at any time after signing the Agreement and paying the advance payment, the cancellation fee is 50% of the rental price.

If the Booking is cancelled up to 30 days and less before the date of arrival, the cancellation fee is 100% of the rental price.

If the Accommodation User does not start the stay at all, 100% of the price of the paid price will be forfeited, the 100% cancellation fee also applies to any early termination of the stay during its stay and the Accommodation User does not have any right to a refund of the price already paid.

In the event of earlier departure or later arrival than agreed in this Agreement, there is no right to a refund of the paid Price or part thereof.

Article 7 Cancelling the reservation and withdrawal from the Agreement by the Accommodation Provider

The Accommodation Provider is entitled to cancel the reservation or to withdraw from the Agreement if the Guest fails to pay the agreed price under the conditions set out in Article 3 clause 2 hereof.

The Accommodation Provider is entitled to cancel the reservation or to withdraw from the Agreement in exceptional cases for legitimate reasons, if the performance of the Agreement is not possible due to force majeure or other circumstances, in particular any unforeseeable and emergency situation for which the Accommodation Provider is not liable. Should the Accommodation Provider withdraw from the Agreement legitimately, the Guest is not entitled to any compensation for damage.

The Accommodation Provider is entitled to terminate the Agreement immediately, in which case the Guest is obliged to leave the Villa and to hand the Villa over to the Accommodation Provider, in the event of a material breach of the Agreement as described below:

• The number of persons on the date of Arrival exceeds the maximum number determined herein and no agreement has been made between the parties regarding compensation,
• In spite of a warning, the Guest commits a material breach of their obligations arising from the Agreement, in particular if the Guest enables any third parties to use the premises of the Resort, including the Pool, causes damage to any items in the Villa or to the property in the Resort,
• In spite of a warning, the Guest commits a material breach of good morals.

Article 8 - Force majeure

In the event of an event caused by a force majeure, e.g. in connection with an epidemic, pandemic, air and other transport restrictions, war conflict or state of emergency, as a result of which the Accommodation User will not be allowed to use the Resort within the period agreed under this Agreement, the Accommodation User shall not be entitled to a refund of the Price paid. In such a case, an amendment to this Agreement will be concluded between the Accommodation User and the Accommodation Provider, the subject of which will be the postponement of the accommodation date to the following calendar year, if such postponement is possible.

Article 9 Liability

The Accommodation Provider is not liable for any damage or theft of items and personal belongings of any person who stays in the Villa. The Accommodation Provider is not liable for any injury or other harm to people who use the Villa. The stay of people in the Villa, in the premises and on the property adjacent to the Villa within the Resort, is solely at the Guest's own risk and at the risk of all the persons who stay in the Villa.

If the Accommodation User brings a pet with the consent of the Accommodation Provider, they bear all responsibility for the good health of the animal and for any damage caused by the animal.

Article 10 Personal data protection and processing

1. The Accommodation Provider processes personal data of the Guest in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation, and Act no. 110/2019 Sb., Act on Personal Data Processing. The legal grounds are the performance of contractual obligations, the protection of the legitimate interests of the Accommodation Provider, and observing the statutory duties. The Accommodation Provider collects personal data of the Guest for the purpose of the performance of its obligations arising from the Agreement, for the necessary period of time until the completion of the performance of the agreed services and will not pass the personal data to third parties.

Article 11 Conclusion

1. The Guest understands and confirms the information they received upon making the reservation, in particular the description and nature of the services and products provided, the contact information, payment and cancellation conditions, the validity of the offer and the price. Online reservation requires a complete, unconditional acceptance and validity of the GTC and the knowledge of the information regarding personal data protection that are part of the Agreement made with the Accommodation Provider.
2. The GTC come into force on 1 November 2021 and the House Rules that are a part of the Agreement and that are available on the Pohoda Resort website with the Agreement, are incorporated herein by reference.

Issued on 1 November 2021

by Ing. Jiří Pospíšil

Executive director of S.I.D VILLAS s.r.o.

The guest further declares that he has read the publicly available information on the Accommodation Provider's website http://www.pohodavillas.com about the POHODA VILLAS Resort, as well as other published information, especially the reservation system and the Accommodation Rules and General Terms and Conditions, understood them, or the guest clarified the ambiguities with the Accommodation Provider before making the reservation and after careful consideration he is interested in using the Recreational Object, including its components and accessories in the Resort, for temporary accommodation and recreational purposes.

Cancellation policy

The Guest is entitled to cancel the order/reservation at any time before the Arrival. The order/reservation may only be cancelled in writing and solely by the person who made the reservation from the same e-mail address from which the reservation was made. Unless determined otherwise by a written agreement between the parties, the following cancellation fees will apply if the order/reservation is cancelled:

• If the Booking is cancelled at any time after signing the Agreement and paying the advance payment, the cancellation fee is 50% of the rental price.
• If the Booking is cancelled up to 30 days and less before the date of arrival, the cancellation fee is 100% of the rental price.
• If the Accommodation User does not start the stay at all, 100% of the price of the paid price will be forfeited, the 100% cancellation fee also applies to any early termination of the stay during its stay and the Accommodation User does not have any right to a refund of the price already paid.
• In the event of earlier departure or later arrival than agreed in this Agreement, there is no right to a refund of the paid Price or part thereof.

S.I.D.VILLAS s.r.o.

registration number 07665741

registered with the municipal court in Prague, section C, insert 35064, registered office at U Milosrdných 8, Prague 1, Staré Město 110 00

phone :+420602228310,  info@pohodavillas.com

Consent to the processing of personal data

(in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended (“law”) and Regulation (EU) 2016/679 of the European Parliament and of the Council, on the protection of personal data (“Regulation”) - jointly referred to as “applicable legislation”

I declare that as a data subject, as defined by the applicable legislation, I consent to allow S.I.D.VILLAS s.r.o., ID No. 07665741, registered with the Municipal Court in Prague, Section C, File No. 305064, based at U Milosrdných 850/8, Praha 1, Staré Město 110 00,

as the controller of personal data to collect the following of my personal data:

1. a) full name, titles
2. b) date of birth,
3. c) home address,
4. d) email address, telephone number (land line, mobile telephone),
5. e) bank

 (all jointly referred to as “personal data”, or “data”).

If I am the legal representative or agent of another person or service user (other accommodation user) I confirm that I have duly informed all other accommodation users that I represent concerning the use and processing of their personal data.

I am aware and particularly consent to the fact that

1)  Data are processed for the purpose of:

the fulfilment of the rights and obligations arising from the contractual relationship – sublease of the property for recreational purposes in Greece and the sending of information, online communication and tax/accounting/similar records.

2)  I should provide true data and in the event of any changes to such data inform the controller requesting that the data be changed or corrected. The controller will correct the information without undue delay.

3)  Data are processed for the duration of the rental period and for the period specified by the law for the exercising of rights and fulfilment of obligations.

4)  Data are accessible to the controller and its employees, the processor of tax/accounting records, the lawyer, auditor, public authority, delivery service provider and suppliers of the controller (on the basis of the relevant agreement). Data are transferred abroad, to Greece, for the payment of tourist fees and guest records.

5) Personal data for the controller is also processed by the processors of the reservation system, namely Trevlix company, operated by ASCON IT s.r.o.

6)  The legal title under which my personal data are processed is my consent.

7)  I have the right to revoke my consent to the processing of my data at any time. The revocation of my consent does not affect the legality of processing based on consent granted prior to its being revoked.

I am also aware that:

1)  I have the right to request that the controller provide information about the categories and scope of the data it processes. The controller has the right to charge a reasonable fee for the provision of the above information, which may not exceed the essential costs of providing the information.

2)  I have the right to the portability of data, i.e. to obtain data about me processed by the controller, in a structured, commonly used and machine-readable format, assuming that such data are processed in an automated manner. If requested to do so by the data subject, the controller will transfer that subject’s data to another controller or processor, if technically feasible. Such a request must be filed in writing.

3)  I have the right to delete data, meaning that I may request that the controller delete data relating to me. The controller will comply with such a request assuming that there are legitimate grounds for deleting the data. If legitimate grounds exist, the controller will delete the data without undue delay, otherwise the controller will inform me why it cannot comply with my request. Such a request must be sent to the controller in writing.

4)  I have the right to file an objection against the processing of my data, if I suspect that such data is processed in violation of the consent I have granted.

5)  I have the right to file a complaint with the supervisory authority, which is: Office for Personal Data Protection, Pplk. Sochora 27, 170 00, Praha 7, www.uoou.cz, posta@uoou.cz

6)  During the course of its activities the controller has implemented suitable technical and organisation measures to protect data. Data are protected against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, particularly through technological measures comprising password protection or other appropriate measures. Data are processed in an automated manner and in the form of paper documents. 

7)  The controller acts in accordance with the applicable legislation when processing personal data.

8)  I am aware that the processing of personal data required by the law in connection with the employer’s obligations is provided by the controller to public authorities in accordance with the law and that the processing of such data is a legal requirement and cannot be refused.

I declare that I have read and understood the above information.

I am aware that I provide my consent to the processing of my data on a voluntary basis and have been informed that I may revoke this consent at any time.

I consent to allow my personal data to be processed to the extent and for the purpose specified above.