Chalupa Mlynářka Official Site

1. Prices and services

Approximate prices for accommodation and any additional services are listed in the accommodation provider's presentation materials (website, brochures, etc.). However, the price listed on the accommodation voucher (hereinafter referred to as the voucher) is binding for the customer. The scope of the contractually agreed services and prices is binding as listed on the voucher. The accommodation provider is entitled to change the agreed conditions of stay in cases beyond their control (e.g., force majeure).

2. Cancellation of stay by the customer

The customer is entitled to cancel the order at any time prior to arrival. Cancellation of the stay must be made in writing (email with delivery confirmation) to chalupamlynarka@gmail.com. The date and time of sending the email is decisive for determining the time of cancellation of the stay.

The accommodation provider will not charge the customer the above cancellation fees if they were unable to use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of their family, serious illness, call-up for military service, natural disaster. The customer is obliged to provide the accommodation provider with written proof of the above circumstances within 3 days of their occurrence.

3. Validity

These terms and conditions are an integral part of the accommodation order and accommodation voucher.

Cancellation Policy

• Free cancellation 14 days before arrival
• 100% of the booking price if canceled less than 14 days before arrival

Information on the processing and protection of personal data for clients

The protection of your personal data is our top priority. In accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council 2016/679 – General Data Protection Regulation (GDPR) and based on Act No. 110/2019 Coll., which implements this directive into Czech law, we hereby inform you about how we handle your personal data.

1. Personal data controller
2. The personal data controller for the "Mlynářka" cottage at Černý Důl 100, postal code: 543 44, which is a business with identification number 101300564, Pavlína Sobotíková, identification number 08386293, with registered office at Mělnická 280, postal code: 250 65 Líbeznice (hereinafter referred to as the "Controller"). The Controller has not appointed a data protection officer because the legal grounds for such appointment have not been met.
3. Reason for collecting personal data
4. In connection with the provision of these services, we are required to collect personal data about you to the extent necessary to provide accommodation services, which are required by Act No. 565/1990 Coll. on fees and registration activities, according to which we administer and pay local fees. Furthermore, this is Act No. 326/1999 Coll. on the residence of foreigners in the Czech Republic, which requires accommodation providers to register their guests with the Foreign Police and keep a house register. If we collect and process your personal data beyond the scope of our legal obligations, we will always request your written consent in advance.
5. What personal data we process and the purpose of processing
6. The controller collects and processes the following personal data:
1. identification data
2. contact details
3. other data necessary for the performance of the contract or legal obligations (e.g., signature, bank account number, bank card number).

We process your personal data primarily for the purpose of providing our services and also to enable us to fulfill our legal obligations. The processing of your personal data is necessary for the performance of the contract, for the implementation of measures taken prior to the conclusion of the contract, or for the fulfillment of legal obligations to which we are subject. In addition, we may also process your personal data if we have a legitimate interest in doing so, in particular for the protection of property (e.g. through the operation of a camera system), the defense and enforcement of our rights, prudence, the protection of our clients' needs, control mechanisms or other measures necessary for the functioning of the Controller, and to inform you about our services. If you do not wish to receive information about our services, you do not need to subscribe to our newsletter, or you can unsubscribe at any time. In other cases, we process clients' personal data exclusively with your consent, which is entirely voluntary and is not a condition for the provision of our services. The client may revoke their consent at any time. The scope of processing corresponds to the purpose for which we obtained your personal data or the purpose for which we informed you in advance.

1. Recipients of personal data
2. We do not pass on your personal data to other persons without your knowledge, unless we are required to do so by law, by a decision of a public authority, or if it is necessary to protect the rights of the Controller. The Controller may entrust the processing of data to a third party, known as a processor. Processing is only possible on the basis of a contract that obliges the processor to provide the same level of personal data protection as the Controller itself. The processing of personal data is carried out by the Controller, but personal data is also processed for the Controller by an IT service provider or other providers of processing software, services, and applications, which the Controller does not currently use.
3. We do not transfer your personal data abroad.
4. Sources of personal data
5. We primarily process data that you have provided to us in connection with the provision of our services (reservations and accommodation tickets), as well as data from third parties authorized to handle and transfer such data, and other sources for the purpose of protecting the rights and legitimate interests of the Controller.
6. Processing period
7. We store your personal data for the period specified by law. For the protection of the rights and legitimate interests of the Controller, longer retention periods are set for certain types of personal data. The general retention period for camera recordings is 14 days. Personal data processed on the basis of your consent is processed for the period for which consent is granted.
8. Obligation to provide personal data to the Controller
9. The provision of personal data is voluntary, as is the conclusion of a contract or reservation with us. However, your personal data is necessary for the fulfillment of our legal obligations in providing our services, and without this data, we are unable to provide our services. This includes, in particular, the proper and correct completion of accommodation vouchers.
10. Your rights in relation to the processing and transfer of personal data
11. In accordance with applicable legislation, you may exercise your rights as a data subject, which include the right:
1. to access your data
2. to request information from us about whether and what personal data we process
3. to request a copy of the personal data processed
4. to correct your personal data
5. to request restriction of processing
6. to request the erasure of your personal data
7. object to the processing of personal data on the basis of a legitimate interest
8. withdraw your consent by sending an email or letter to the Controller
9. to data portability, if the personal data is processed automatically on the basis of your consent or for the performance of a contract
10. in case of doubt about the lawful processing of personal data, file a complaint with the Office for Personal Data Protection (uoou.cz) or contact a court.
12. Privacy Policy
13. The Controller ensures that all personal data is protected in accordance with applicable law and secured against misuse or unauthorized access by third parties. All persons who come into contact with your personal data in the course of their work or contractual obligations are bound by the obligation to comply with the legal regulations and principles of the Controller regarding the handling, processing, security, and protection of personal data processed in the operation of the "Mlynářka" cottage and have been informed of these legal standards and principles.
14. Storage of personal data
1. We use only secure connections through a certified internet provider.
2. We use only legal and up-to-date operating systems on all computers where personal data is processed.
3. We use only legal and up-to-date software on all computers where personal data is processed
4. We use software to protect against data loss or theft (firewall, antimalware/ransomware, antivirus programs)
5. We use strong passwords to access computers and cloud storage. Where possible, we use biometric authentication (fingerprint).
6. Cloud backup with Google Inc.
7. Email accounts with Google Inc., Wedos s.r.o., and Český hosting s.r.o.
8. We process tax documents and accounting in the Money accounting program.