Cancellation Policy
The customer can cancel the reservation in writing or by e-mail.
Cancel fees
Cancellation 60 days or more before the start of the stay is free of charge, full refund of the amount paid.
Cancellation 14 to 59 days before the start of the stay 75% of the amount paid.
Cancellation less than 14 days before the start of the stay 100% of the amount paid.
Privacy Policy
Why do we process personal data?
We process personal information mainly with the aim of enabling the process and implementation of accommodation services. Furthermore, so that the operator can once again offer the use of accommodation or related services.
Who has access to personal data?
- Provider of accommodation services
- Persons to whom the accommodation service provider assigns authorization for the purpose of processing or implementing services
- Provider of a technical solution for the reservation system in order to maintain and check the correct functionality of the system
How can I find out what data is being processed about me?
Upon request, we will send you all the personal data we have stored about you.
For what purposes do we process personal data?
- Processing and implementation of the ordered service
- Communication related to the evaluation of the quality of services or the offer of related services of the operator
- Optional voluntary registration of newsletter sending
- Personal data are never transferred to a third party, unless they are institutions that are authorized to do so by law
Cookies
Cookies are small files that store information in the browser and are used to distinguish website visitors. We never place personal or sensitive data in cookies. Only numerical identification codes, status variables, etc. are stored in the form of cookies. We place maximum emphasis on the privacy and security of your data.
Why do we use cookies?
First of all, because without cookies it is technically impossible to implement functions for which it is necessary to keep information about the visitor who accesses the website. For example, it concerns reservations, multi-step orders, user login to the system, and the like.
What other services that use cookies may still appear on our website?
These are primarily statistical and advertising services such as Google Analytics, Google AdWords, Seznam Sklik and the like. These cookies (if any of them are used) are mainly used to analyze website traffic and to evaluate the performance of various sales channels and to personalize content and better target advertising.
What can I do if I do not agree to the storage of cookies?
You can delete or permanently block all cookies on our website using your browser. The browser help contains instructions on how to manage cookies.
Please note that by blocking the essential cookies of the Trevlix booking system, you will not be able to complete the booking process.
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