Important reservation information
Your reservation is confirmed upon payment of a 50% deposit of the total stay price. The remaining balance is paid after arrival.
If you would like to arrange an airport transfer, please let us know ideally at least 7 days before arrival, so we can organise it for you.
If you have any questions, feel free to contact us by email at ilwilegbb@gmail.com or via Facebook. We’ll be happy to assist you.
These Terms and Conditions govern the relationship between Il-Wileg, an accommodation provider located on the island of Gozo, Malta (the “Provider”), and the guest (the “Guest”).
Our aim is to provide a comfortable and welcoming stay with clear and fair conditions for both parties.
Reservations may be made by e-mail or by another agreed method. Before confirmed, the reservation is valid for 7 days.
To secure the reservation, a 50% deposit of the total accommodation price is required. If the deposit is not received within this period, the reservation will be cancelled and the dates released.
Unless otherwise agreed, accommodation is provided including breakfast.
Check-in: from 3:00 PM
Check-out: until 11:00 AM
Individual arrival or departure times may be arranged in advance, subject to availability.
Cancellations must be made in writing or by e-mail. The date of receipt applies.
60 days or more before arrival – full refund
14–59 days before arrival – 75% of the amount paid is retained
Less than 14 days before arrival – 100% of the amount paid is retained
Guests are expected to treat the accommodation and its furnishings with care. Any damage caused must be covered by the Guest.
The Provider is not responsible for personal belongings unless damage was caused by the Provider’s fault.
If meals are included, Guests must inform the Provider of any food allergies or intolerances well in advance of arrival.
The Provider shall not be liable for failure or limitation of services due to force majeure events, including natural disasters, extreme weather, pandemics, governmental actions, or other extraordinary circumstances beyond the Provider’s control.
These Terms and Conditions are effective from the date of publication. The contractual relationship shall be governed by the laws of the Republic of Malta.
Reservations may be cancelled in writing or by email.
The decisive date for determining cancellation fees is the date the cancellation is received by the accommodation provider.
60 days or more before arrival
→ cancellation is free of charge, with a full refund of the amount paid
14 to 59 days before arrival
→ a cancellation fee of 75% of the amount paid applies
Less than 14 days before arrival
→ a cancellation fee of 100% of the amount paid applies
We recommend that guests consider arranging travel insurance including trip cancellation coverage, which may cover these costs in case of unexpected circumstances such as illness.
We process personal data solely for the purpose of providing and managing accommodation services, communicating with guests regarding their stay, and, where applicable, informing them about related services. Personal data is not shared with third parties, except where required by law or with technical providers necessary for operating the reservation system.
Upon request, we will provide you with an overview of the personal data we hold about you.
Our website uses essential cookies to ensure the proper functioning of the reservation system. Additional cookies (such as analytical tools) may be used to analyse website traffic and improve our services. You may manage or disable cookies in your browser settings; however, restricting essential cookies may prevent the completion of a reservation.
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