More information about the accommodation can be found here.
The accommodation rules are available on the website here. By agreeing with Terms of Conditions, you also agree to the accommodation rules.
The Provider provides the accommodation service to the Customer who books accommodation in the provider's accommodation facility.
The accommodation service provider is:
Tři splavy, Petr Hyner
The customer is the person who books accommodation in the accommodation facility of the Provider.
The description of the accommodation units of the accommodation facility is given in the reservation system.
The price for accommodation services is calculated by the reservation system according to the type of accommodation, number of reserved accommodation units, number of guests, length and date of reservation.
The reservation system also calculates the amount of the deposit for the accommodation services, which the customer pays through the online payment gateway.
The customer pays in advance the amount of the deposit for accommodation through the payment gateway in the amount set by the provider for the type and date of accommodation.
After confirmation by the provider, the reservation is binding for the customer and the customer is obliged to pay the amount of the accommodation deposit within three days.
If the accommodation deposit is not paid within three days of the reservation, the provider is entitled to release the reserved date for other customers.
Cancellation conditions are set out in a separate document.
The Czech Trade Inspection Authority, based at Štěpánská 567/15, 120 00 Prague 2, is competent for out-of-court settlement of consumer disputes. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Customer and the Service Provider.
The customer can cancel the reservation in writing or by e-mail.
Cancellation 30 days or more before the start of the stay ... free of charge, full refund of the deposit paid
Cancellation 14 to 29 days before the start of the stay ... 75% of the deposit paid
Cancellation less than 14 days before the start of the stay ... 100% of the amount of the deposit paid
We process personal information mainly to enable the process and implementation of accommodation services. Furthermore, to enable the operator to offer the use of accommodation or related services again.
The accommodation service provider
Persons to whom the accommodation service provider assigns authorization for the purpose of processing or implementing the services
The provider of the technical solution of the reservation system for the purpose of maintaining and checking the correct functioning of the system
Upon request, we will send you any personal data we have stored about you.
The processing and execution of the ordered service
Communication related to the evaluation of the quality of the service or the offer of related services of the operator
Optional voluntary registration of the newsletter
Personal data is never passed on to third parties, unless they are institutions authorised to do so by law
Cookies are small files that store information in the browser and are used to distinguish visitors to the website. We never place personal or sensitive data in cookies. Only e.g. numerical identification codes, status variables, etc. are stored in the form of cookies. We place the utmost importance on the privacy and security of your data.
First of all, because without cookies it is technically impossible to implement the functions that require information about the visitor who accesses the website. For example, this includes reservations, multi-step orders, user logging into the system and so on.
First of all, these are statistical and advertising services such as Google Analytics, Google AdWords, List Sklik and the like. These cookies (if any are used) are mainly used to analyse website traffic and to evaluate the performance of different sales channels and to personalise content and better target advertising.
What can I do if I do not agree to the storage of cookies?
You can delete or permanently block all cookies on our website using your browser. Your browser help contains instructions on how to manage cookies.
Please note that blocking the Trevlix booking system's essential cookies will prevent you from completing the booking process.