for booking and providing of accommodation services and related services provided by
"Feel Seasons apartments"
https://feelseasons.com
1) The Provider Michal Ďurec and Jana Ďurcová, Avinguda Magaluf 18, Magaluf, 07181, Spain (hereinafter referred to as “Provider”) issues these general commercial terms and business conditions (hereinafter referred to as “GTC”) for booking and providing of accommodation services and related services specified on website: https://feelseasons.com/ (hereinafter referred to as “Website”).
2) Provider is the owner of this Website and the Website content, including the online reservation system placed on the Website (hereinafter referred to as “Reservation System”), the Reservation system Provider, real estate owner, the landlord, the administrator and the provider of accommodation services specified on the Website.
3) The Customer is any natural or legal person who reserves accommodation and related services for accommodation facilities (cleaning after check out) and who uses the accommodation service on the basis of the accommodation contract for accommodation facilities specified on the Website (hereinafter referred to as the "Customer").
4) Accommodation facility is any apartment / flat / premise or an area where the public is provided for payment with temporary accommodation and associated services as specified on the Website.
5) Accommodation is an act of providing accommodation in accommodation facilities and related services (cleaning after check out).
6) Accommodation reservation is a formal agreement to hold a room for specific period with an online Reservation System, e-mail or over the phone in accordance with these GTC, which was duly delivered/notified to Provider (hereinafter referred to as “Reservation”).
7) When Customer makes a reservation via our online Reservation System, booking is not considered to be binding for any of the parties until an email booking confirmation is received by the Customer. When booking offline by email or phone, non-binding booking becomes binding once the respective amount of money (price) is credited to the bank account of the Provider (hereinafter referred to as the “Binding Reservation”).
8) Accommodation agreement means the agreement made between Provider and Customer on the basis of which Provider provides accommodation service for an agreed period resulting from the purpose of accommodation in the facility designated for that purpose by the accommodation Provider and the accommodated person undertakes to pay the accommodation Provider for the accommodation and the services connected with it (cleaning after check out), within the period set by this Accommodation Agreement (hereinafter referred to as “Accommodation Agreement”). These GTC are integral part of each concluded contract.
9) Every Customer accommodated concludes an Accommodation Agreement, on whose basis mutual rights, obligations and duties arise for the Customer and the Provider, and on whose basis the Customer and the Provider are also bound by these General Commercial Terms and Business Conditions for accommodation services (hereinafter “GTC “). In addition to the Accommodation Agreement and these GTC, the rights, obligations and duties of the Customer and Provider are also governed by other documents such as house rules (of apartment building/residential complex), regulations and orders. The contracting parties are obliged to abide and familiarize with all documents related to accommodation.
10) Unless otherwise expressly agreed in writing, these GTC shall apply to all matters related to the Reservation and provision of accommodation to the Customer in the accommodation facility and related services specified on Provider Website (cleaning after check out). Deviations from and additions to these GTC only apply if confirmed in writing by Provider. None of these contractual arrangements has been in any way superseded, amended or supplemented by any factual act.
11) These GTC are published and are accessible on Provider Website.
12) Provider shall have the right to unilaterally amend or add these GTC, and Provider shall publish the currently valid text of the GTC on the Provider Website. The amended GTC shall enter into force on the date of its publication on the Provider Website. For the customer's reservation, the GTC in effect on the reservation date apply. By submitting Reservation to accommodation Provider, the Customer confirms that they have fully read these GTC and accept them as terms and conditions and an integral part of the accommodation contract.
1) Customer has the option to reserve the accommodation with an online Reservation System on Provider Website, by e-mail or over the phone in accordance with these GTC. Restrictions as minimum length of stay, deposit and other conditions are published on Provider Website separately for each accommodation facility.
2) By booking services provided hereunder, each Customer declares that they have acquainted themselves with these GTC, with the nature, purpose and terms of reservation of the services available on Provider Website and other information resources, with full knowledge of the GTC and the GDPR and have understood them. Customer hereby understands and agrees with their content.
3) By booking services provided hereunder, each Customer declares to be of full legal age (18 years of age or older) and legally qualified – capable of acquiring rights and assuming obligations in its own name.
4) By booking services provided hereunder via our online Reservation System, booking is not considered to be binding for any of the parties until the email booking confirmation is received by the Customer. When booking offline by email or over the phone, non-binding booking becomes binding once the respective amount of money (price) is credited to the bank account of the Provider (hereinafter referred to as “Binding Reservation”).
5) The Accommodation Agreement contract shall be deemed to have been concluded when the full price of accommodation facility with related services is paid in accordance with the Provider's instructions and in accordance with these GTC.
6) The day when the proper (invoiced) amount of money (price) for accommodation facility with related services is credited to the bank account of the Provider is considered to be the day of the service payment.
7) The gallery of photos on Provider Website are for illustrative purposes only and individual accommodation facility may vary in terms of feature, materials and colours at the time of booking. The customer hereby shall not fill any claim for any potential difference between the illustrative photos and the current state. The Provider reserves the right to change furniture, decorations, room fixtures and fittings at any time without any obligation to update these pictures on Provider Website.
8) The cleaning fee is one-time charge of the booking customers pay for end of stay - cleaning after check out (not recurring cleaning). When customer takes concern in recurring cleanings, an extra service will be provided and paid on a regular basis.
1) Customer has the option to book the accommodation services with an online Reservation System on Provider Website https://feelseasons.com.
2) By booking services provided hereunder, each Customer shall fill in all required data.
3) By booking services provided hereunder via online Reservation System, each Customer shall pay for the booked accommodation services online (payment gateways). Customers are allowed to pay conveniently using credit or debit cards with the Stripe payment gateway (https://stripe.com/en-sk). Enter the card number, expiration date and card verification number to the gateway. Upon registration and use of credit card, the cardholder irrevocably agrees that their customer and card data, address detail and contact data may be processed and disclosed to the payment gateway operator. By clicking the “submit“ button Customer makes secure payment online for their reservation based on the data entered.
4) Once all required data are filled in the booking form and once the respective online payment is made in accordance with these GTC, each Customer is sent a booking confirmation with a booking number to their email address as soon as possible. In addition to the booking number, the booking confirmation shall contain general information about the accommodation facility and number of accommodated persons, the list of booked and paid services, information (a link URL) about documents such as these GTC and cancellation terms, and other related information (check- in and check-out times, pet policy, extra services available etc.).
5) A contractual relationship is considered to be created between the Provider and the Customer once the Customer receives the booking confirmation from the Provider.
6) A booking confirmation email is considered to be delivered 1 hour after the moment it was sent from Provider e-mail address. If the Customer does not receive any booking confirmation email within 3 working days after the booked services have been paid, they shall contact the reservation department of the operator via email or phone.
1) By booking services provided hereunder by email, each Customer can contact the Provider by using the email address published on Provider Website.
2) The email sent by Customer must contain some basic data and requirements, mainly the name of the accommodation facility specified on Provider Website, number of days, check-in date, check-out date, the number of adults and children (0-18 years old), Customers’ names and surnames and submitter name and surname (unless is not a Customer), email address, phone number and other specific requirements if applicable.
3) Once the email request of the Customer is delivered and the Provider has available accommodation in accordance with Customer’s request (Provider can legally deny request of an accommodation), the Provider sends a payment link with a payment request for the accommodation facility to the Customer’s email address. Each price quote is valid for 24 hours and is not binding, i.e. does not guarantee the services (capacity) selected by the Customer and the price.
4) Until a booking confirmation is received by Customer, booking is not considered to be binding for any of the parties and Customer is not entitled to be guaranteed the services that have been booked, or the price that has been specified in the price quote. When booking offline by email, non-binding booking becomes binding once the full amount of money (price) is credited to the bank account of the Provider (hereinafter referred to as the Binding Reservation).
5) The day when the full (invoiced) amount of money (price) for accommodation facility with related services is credited to the bank account of the Provider is considered to be the day of the service payment.
6) Once the Customer pays for the selected services, they will receive a booking confirmation email with general information regarding the accommodation and related services. Every booking confirmation is sent by email to the email address of the customer that has been used for booking.
1) By booking services provided hereunder offline over the phone, each Customer can contact the Provider by using the phone numbers published on Provider Website.
2) By booking over the phone Provider needs from Customer some basic data and requirements, mainly the name of the accommodation facility specified on Provider Website, number of days, check-in date, check-out date, the number of adults and children (0-18 years old), Customers’ names and surnames and submitter name and surname (unless is not a Customer), email address, phone number and other specific requirements if applicable.
3) Once Customer’s phone request was processed and Provider has available accommodation in accordance with Customer’s request (Provider can legally deny request of an accommodation), Provider sends a payment link with a payment request for the accommodation facility to the Customer’s email address. Each price quote is valid for 24 hours and is not binding, i.e. does not guarantee the services (capacity) selected by the Customer and the Price.
4) Until a booking confirmation is received by Customer, booking over the phone is not considered to be binding for any of the parties and Provider does not guarantee the services (capacity) selected by the Customer. When booking offline over the phone, non-binding booking becomes binding once the respective amount of money (price) is credited to the bank account of the Provider.
5) The day when the proper (invoiced) amount of money (price) for accommodation facility with related services is credited to the bank account of the Provider is considered to be the day of the service payment.
6) Once the Customer pays for the selected services, they will receive an email booking confirmation with general information regarding the accommodation facility and related services. Each booking confirmation is sent by email to the email address of the Customer that has been used for booking.
1) Any requests for changes (change of date, change of the number of Customers or the age of Customers etc.) after the booking is confirmed are possible only with the consent of Provider. Customers are not entitled to make any changes once their booking is confirmed.
2) Customers can request changes of accommodation services or other related services also over the phone or by email address published on Provider Website.
3) The Provider reserves the right to examine each Customer’s booking request for change individually. If any Customer asks for a change of a confirmed booking that cannot be made due to capacity or other reasons, the Provider is not obliged to accept the request and can reject it. In such case, the Customer is not entitled to receive any financial or non-financial compensation.
1) If Customer or any other person fails to enter the accommodation facility they have booked due to any personal reason or without specifying the reason (no-show), they are not entitled to receive any financial or non-financial compensation, any partial payment or substitute use of services. Substitute use of services as specified above cannot be claimed legally.
2) If Customer or any other person fails to check-in on time or leaves the accommodation facility earlier due to any personal reason or without specifying the reason, they are not entitled to receive any financial or non-financial compensation, any partial payment or substitute use of services or damage reimbursement. Substitute use of services as specified above cannot be claimed legally.
1) Customer is not entitled to withdraw from the concluded contract with reference to § 19 section I. Act. No. 108/2024 on Consumer Protection and on Amendments and Additions to Certain Acts.
2) Confirmed reservations can be cancelled by Customers (based on these GTC) due to any reason or without specifying the reason electronically by sending an email to the email address published on Provider Website.
3) If any booking is cancelled in accordance with item 2) of these GTC, the Provider is entitled to charge the following cancellation fees:
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If booking is cancelled in accordance with item 2) of this article of these GTC within 90 and more days before arrival |
Cancellation fee 30% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 60 and 89 days before arrival |
Cancellation fee 50% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 30 and 59 days before arrival |
Cancellation fee 70% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 29 and less days before arrival |
Cancellation fee 100% of the price booked for accommodation in accommodation facilities with related services |
4) The arrival day specified in the booking confirmation is the decisive day when determining any cancellation fees (hereinafter referred to as “Arrival Day”) and the day of delivery of the cancellation of the reservation.
5) If Customer cancels their booking partially or fully or does not arrive at the booked accommodation facility, Provider shall notify Customer in writing or via email of the claim on the respective cancellation fee in accordance with these GTC. By confirming their booking and agreeing to these GTC, each Customer agrees and acknowledges to be aware of the fact that the Provider is entitled to offset the claim to refund the accommodation payment that has been paid by the Customer when booking against the cancellation fee claimed by the Provider in accordance with the above mentioned cancellation policy. If there is a difference between the individual amounts in favour of the Customer, Provider shall pay it back to Customer by using the same payment method as Customer chose to pay for the booked services originally. All related bank transfer fees shall be paid by the Customer.
6) If any circumstance caused by Provider is the reason why Customer cannot be offered booked services at all or partially after their booking has been confirmed, Customer must be informed without delay – by email sent to the email address that the Customer used to book accommodation facility, or over the phone. The Booking Agreement is considered to be cancelled and Provider is obliged to return the price paid for the booked services back to Customer by using the same payment method as Customer used to pay for the booked services.
7) The Provider is not obliged to offer booked services at all or in the arranged amount in the case of circumstances that exclude liability, i.e. circumstances that are caused regardless of the will of the Provider, prevent the Provider from fulfilling their duties and that cannot be reasonably expected to be averted or overcome, or to be anticipated when the contractual relationship is created (the same applies to their consequences), i.e. force majeure events (natural catastrophes, strikes, war conflicts, catastrophes, supply interruptions etc.) which cannot be influenced by Provider and make it impossible for Provider to fulfil their duties. In the case of any force majeure event(s), Provider is obliged to inform Customer(s) immediately and specify the estimated duration. Provider shall also discuss with Customer individually how to solve the situation. However, Customers are not entitled to be compensated for any situation caused by a force majeure event.
1) The agreed prices for accommodation facility and related services to be paid by Customer are shown in the booking confirmation. The prices related to reservation of services are indicated before booking with the obligation to pay and at the time of the reservation.
2) All booked services shall be paid in full (100%) when the booking is made.
3) Customer shall pay the price of accommodation facility and related services by using a payment gateway if the Accommodation facility was booked online. Offline bookings can be paid with Pay By Link sent to the Customer’s email.
4) Each price of accommodation services and related services includes the value added tax in accordance with the applicable legislation. Unless otherwise stated in the GTC or agreed otherwise in writing, the price of accommodation includes the local tax based on generally binding legal regulations at the time of the Customer's stay in the relevant accommodation facility.
5) The day when the full (invoiced) amount of money (price) for accommodation facility with related services is credited to the bank account of the Provider is considered to be the day of the service payment.
6) All bank charges related to the payment for services booked by Customer shall be fully paid by Customer.
7) Provider shall have the right to set off their receivables from Customer against any receivables of the Customer from Provider without prior written consent of the Customer. Customer may set off the other claims only upon prior written consent of the Provider.
1) Each Customer is obliged to comply with the accommodation rules of a particular accommodation facility as well as the GTC of the accommodation facility published on the Provider Website, house rules (apartment house, apartment building), in which the accommodation facility is located and in these GTC (hereinafter referred to as "Accommodation Conditions").
2) In the event that Customer or their guests breache Accommodation Conditions, accommodation Provider has the right to terminate the Customer’s stay before the originally agreed departure date without Customer being entitled to any compensation. In such case, the Customer is not entitled to be returned the aliquot part of the price they paid or any other financial or non-financial compensation or substitute use of services or damage reimbursement. Other claims (especially for the payment of fees / penalties) are not affected.
3) Upon arrival at the accommodation facility Customer receives the apartment and/or garage and/or entrance door key and/or card and/or controller as agreed in email upon departure and Customer is obliged to hand them over in the same manner as they were received. Customer is required to prevent loss, destruction, or damage of these keys and/or cards and/or controller. We charge 100 EUR (one hundred euros) for the loss and/or damage of each key and/or card and/or controller. In case of entrance key loss, the Provider is entitled to replace the lock and the door lock cylinder at the Customer’s expense and Customer shall reimburse Provider for all expenses related to the replacement.
4) Customers or their guests shall not move any equipment or furniture in accommodation facility or common areas, or remove such equipment from the accommodation facility or make construction and other modifications or make any interference with the electrical network and installations located in the room without prior written consent of Provider. Customer will be held fully responsible for any and all damages.
5) Each Customer and their guests are obliged to behave in such a way as not to unduly disturb other guests at any time of the day. They are also obliged to observe the night-time quiet, from 22:00 to 6:00.
6) It is not allowed to take any hazardous substances (explosive, weapons, inflammable materials, poisons, infective or radioactive material, opiates, forbidden chemicals etc.) in to the accommodation facility. All apartment premises are non-smoking. Customer and their guests are obliged to comply with the provisions of these accommodation rules, which are binding in full. In the event that Customer breaches any of the provisions of the accommodation regulations, Customer shall pay Provider contractual penalty in amount of 500 EUR (five hundred euros) and Provider of the accommodation facility has the right to withdraw from the contract for the provision of temporary accommodation service before the agreed time and without Customer’s right to a refund.
7) Only registered Customers are allowed to stay. In the event of exceeding the maximum permitted number of persons for a given room and/or breach of the obligation to report persons using the facility not listed in the booking confirmation, the accommodation Provider is entitled to ask Customer for an additional payment for additional guests. Provider’s right to terminate the contract remains unaffected.
8) Pets can stay in the accommodation facility for an additional fee at the time of booking. The Price is also published in separate price list or in requested price quotation. In the absence of prior notification to the Provider, is Provider entitled to ask Customer for an additional payment for the pet and Customer shall pay contractual penalty in amount of 100 EUR (one hundred euros). The accommodation of pets of any kind is only permitted in selected vacation apartments. In case Customer brings a pet in accommodation facility where pets are not allowed Customer shall pay contractual penalty in amount of 300 EUR (three hundred euros). Accommodation Provider reserves the right to refuse to accommodate a Customer with a pet regardless the presence of pets is allowed or not - Customer has no legal right to bring their pets into the accommodation facility.
9) In the event that Customer or their guests or other persons damage the accommodation facility equipment by excessive staining and a professional cleaning is necessary, Customer is obliged to pay the Provider a fee of 150 EUR (one hundred fifty euros) for cleaning depending on the extent of contamination.
10) Customers are not allowed to bring sport equipment into the apartment and rooms. Such items are supposed to be stored in reserved place in the accommodation facility (especially skis, snowboards, and other winter sport equipment etc.).
11) It is not allowed to use personal electric appliances in hotel rooms except appliances for personal hygiene (razors etc.). Customer is responsible for damages caused to the property of the accommodation facility according to the valid regulations. Provider is entitled to compensation for damages caused by Customer’s non-performance of their contractual obligations.
12) Provider reserves the right to refuse service to minors without being accompanied by a legal representative or an adult person over 18 years.
13) It is not allowed to occupy the accommodation facility by more persons than it is specified in the booking confirmation. The Provider may by his own decision turn away more persons then initially booked.
14) The Provider has the right to refuse to accommodate a Customer under the influence of alcohol, drugs, vulgar and violent persons, persons publicly promoting violence, organisations repressing human rights and freedoms and persons who have broken rules in this GTC in the past.
15) Provider has the right to refuse to accommodate a Customer with a communicable disease, parasitic infection or any other disease that could pose a health risk. If Customer knowingly conceals this information, Provider has the right to refuse the service to Customer and evict Customer from the accommodation facility. Provider is entitled to payment for commercial disinfectant and sanitization services from the Customer.
16) When entering the apartment, each Customer should check the amenities and equipment inside and report any potential damage or failures to Provider immediately. In the event of failure to comply with that obligation, Customer will be fully responsible for any and all damage to the accommodation facility and its parts, which were discovered after the Customer left the accommodation facility.
17) Customer agrees that during the rental period third person has the right to enter the building and accommodation facility in order to perform any obligations arising from the operation of the building (necessary repairs and maintenance) or services related to Customer’s requests (cleaning service requested and paid by Customer during the booking process, i.e. service beyond the standard cleaning - cleaning after check out).
18) All rooms must be in their original condition when Customers leave on their day of departure. Before leaving the room, Customer is obliged to close the water taps, turn off the electrical appliances, turn off the lights in the room and adjacent areas, properly close all windows, properly lock the entrance door of the apartment, empty the refrigerator and other appliances (freezer etc.) and throw away the garbage in the external container designated for this purpose. Provider is entitled to compensation for damages caused by Customer’s non-performance of their contractual obligations.
19) Unless otherwise specified by Provider, based on the reservation the Customers can be checked in on the day of arrival after 4:00 PM. Unless otherwise specified by Provider, every Customer has to vacate the accommodation facility and return all accommodation facility keys and/or cards and/or controllers and/or garage controllers and check out no later than 10:00 AM on the date of departure. If any Customer fails to check out no later than 10:00 AM, the Provider is entitled to charge the respective Customer for staying longer. If Customer stays longer in the accommodation facility, they have to pay 100 EUR (one hundred euros). When all personal things are taken, and accommodation facility keys and/or cards and/or controllers are returned, the accommodation facility is considered vacant and the Provider can enter and check the accommodation facility.
20) If a parking space is provided to Customer in the garage or a parking lot, this does not constitute a safekeeping agreement. Customer and other guests may use parking places/garage at their own risk and Provider assumes no liability for loss of or damage to motor vehicles.
21) Customer is aware of closed-circuit television camera system operating in common areas of the apartment complex and in the main entrance, where the accommodation facilities are located. If those areas are monitored, by staying in the accommodation facility Customer agrees and gives consent to personal data processing in connection with their visit. Customer acknowledges that conditions of video monitoring and conditions of personal data processing may be modified by Provider/House Administrator, where accommodation facilities are located. Customer shall be informed about these regulations and inform other accommodated persons; whereby will the Customer be held responsible for any and all damage caused associated with it.
22) If an internet connection or wireless LAN is available in the accommodation facility, Customer is entitled to use this WLAN during the rental period. The access data is intended exclusively for Customer’s personal use. Internet connection is provided by local service provider and might be limited (e.g. speed, capacity, etc.) if conditions set by the local internet provider are met. The accommodation Provider of is not liable for any malfunction of internet connection or unavailability of internet services.
1) Provider may not be held responsible for the loss or theft to any personal belongings. Items and belongings that Customers forget in the accommodation facility are stored for 7 days after leaving. Forgotten items can be delivered to their owners only if these ask Provider to do so within the period specified above, at the costs of the respective Customer.
2) Provider shall not be liable for damage or loss of goods that were taken into the accommodation facility or outside by a Customer who is staying there or their guests.
3) Liability for damage must be claimed at Provider by Customers in accordance with applicable regulations of the Civil Code and other generally binding legal regulations that are effective and in force in the Slovak Republic, by respecting related periods and terms. The Customer is fully responsible for any damage caused to the property of the accommodation facility and is obliged to pay such damage in full to Provider’s first notice.
4) Customer, as the responsible representative, is liable for damages caused by guests and persons who are on the premises of the accommodation and Customer has allowed them to stay there.
5) Customer is liable for all damages and losses or other damages to the accommodation facility caused by themselves or third parties and is obliged to cover all related costs. Customer shall pay for the cost of repairing any damage caused to the property and shall pay Provider contractual penalty up to the value of acquisition costs of the furniture.
6) In the event that Customer commits a breach of any of the obligations and commitments specified in X. of this GTC or generally binding legal regulations, Provider has the right to request Customer to pay in full for all damages arising (if any) caused by Customer’s acts, while this shall not affect the validity, effect and/or enforceability of other provision of these GTC or generally binding legal regulations.
7) Customer is fully responsible for any damage caused to the property of accommodation facility and is obliged to pay such damage in full to Provider’s first notice. If Customer fails to pay for the damage caused by them on time in accordance with the agreement, Provider reserves the right to charge Customer with late payment penalty the statutory interest rate in addition to the contractual penalty at the rate of 0,1% from overdue amount per day. Other claims (especially for the payment of fees / penalties) are not affected by this penalty payment.
1) Provider will process personal data with the requirements of the current legal framework in relation to data processing and with the Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "GDPR") and generally binding legal regulations of Slovakia the Act No. 18/2018 Coll on Protection of Personal Data and on Amendments to certain Acts.
2) When placing an order on Provider Website, by email or over the phone, Customer agrees to the use of personal data for the purpose to process personal data for the User for the purpose of processing the Customer’s inquiries and requests obtained from the contact form, fulfilment of agreement based on Customer’s request, fulfilment of requirements according to legislation (tourist registration and tourist tax, etc.), Customer service and general communication with Provider. The purpose of personal data processing is also to send commercial communications and perform other marketing activities.
3) For more detailed information regarding the protection of personal data, visit our website in the section privacy and personal data protection.
1) These GTC, and all legal relations resulting from them and related to booking in accordance with these GTC are based on the laws of the Slovak Republic. All legal relations that are not specified by these GTC shall be governed by generally binding legislation that is in force in the Slovak Republic.
2) A general market surveillance authority competent for the protection of consumers in the internal market is according to relevant, valid and efficient regulations, the Slovak Trade Inspection Bajkalská 21/A 827 99 Bratislava (e-mail for alternative dispute resolution: ars@soi.sk, adr@soi.sk, web: https://www.soi.sk electronic registry via: https://www.slovensko.sk). In Slovakia, the procedure for out-of-court dispute settlement is governed by the Alternative Dispute Resolution for Consumer Disputes. (https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi).
3) Any dispute resulting from these GTC, including disputes regarding the interpretation of these GTC if the dispute between the parties of the respective legal relationships is not solved successfully shall be referred to courts of Slovak Republic according to the Provider’s location of the registered office.
4) Shall any provision of these GTC be or become invalid, ineffective or unenforceable, the validity of other provisions of these GTC shall not be affected thereby.
5) These GTC become effective once signed and come into force on January 1, 2025.
1) Customer is not entitled to withdraw from the concluded contract with reference to § 19 section I. Act. No. 108/2024 on Consumer Protection and on Amendments and Additions to Certain Acts.
2) Confirmed reservations can be cancelled by Customers (based on these GTC) due to any reason or without specifying the reason electronically by sending an email to the email address published on Provider Website.
3) If any booking is cancelled in accordance with item 2) of these GTC, the Provider is entitled to charge the following cancellation fees:
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If booking is cancelled in accordance with item 2) of this article of these GTC within 90 and more days before arrival |
Cancellation fee 30% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 60 and 89 days before arrival |
Cancellation fee 50% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 30 and 59 days before arrival |
Cancellation fee 70% of the price booked for accommodation in accommodation facilities with related services |
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If booking is cancelled in accordance with item 2) of this article of these GTC within 29 and less days before arrival |
Cancellation fee 100% of the price booked for accommodation in accommodation facilities with related services |
4) The arrival day specified in the booking confirmation is the decisive day when determining any cancellation fees (hereinafter referred to as “Arrival Day”) and the day of delivery of the cancellation of the reservation.
5) If Customer cancels their booking partially or fully or does not arrive at the booked accommodation facility, Provider shall notify Customer in writing or via email of the claim on the respective cancellation fee in accordance with these GTC. By confirming their booking and agreeing to these GTC, each Customer agrees and acknowledges to be aware of the fact that the Provider is entitled to offset the claim to refund the accommodation payment that has been paid by the Customer when booking against the cancellation fee claimed by the Provider in accordance with the above mentioned cancellation policy. If there is a difference between the individual amounts in favour of the Customer, Provider shall pay it back to Customer by using the same payment method as Customer chose to pay for the booked services originally. All related bank transfer fees shall be paid by the Customer.
6) If any circumstance caused by Provider is the reason why Customer cannot be offered booked services at all or partially after their booking has been confirmed, Customer must be informed without delay – by email sent to the email address that the Customer used to book accommodation facility, or over the phone. The Booking Agreement is considered to be cancelled and Provider is obliged to return the price paid for the booked services back to Customer by using the same payment method as Customer used to pay for the booked services.
7) The Provider is not obliged to offer booked services at all or in the arranged amount in the case of circumstances that exclude liability, i.e. circumstances that are caused regardless of the will of the Provider, prevent the Provider from fulfilling their duties and that cannot be reasonably expected to be averted or overcome, or to be anticipated when the contractual relationship is created (the same applies to their consequences), i.e. force majeure events (natural catastrophes, strikes, war conflicts, catastrophes, supply interruptions etc.) which cannot be influenced by Provider and make it impossible for Provider to fulfil their duties. In the case of any force majeure event(s), Provider is obliged to inform Customer(s) immediately and specify the estimated duration. Provider shall also discuss with Customer individually how to solve the situation. However, Customers are not entitled to be compensated for any situation caused by a force majeure event.
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