General Terms and Conditions of Navara Pension

General Provisions

1.1 These General Terms and Conditions of Business (hereinafter referred to as GTC) are valid and effective from 1 June 2023 and form an integral part of any accommodation contract concluded with you. Any changes to the accommodation contract may only be made in writing by agreement of both parties, unless the parties agree otherwise. Email communication between us and you shall also be deemed to be in writing for these purposes. All contractual relations with you are concluded in accordance with the legal regulations of the Czech Republic, legal relations not expressly regulated by the contract and the terms and conditions are governed in particular by the Civil Code and the Consumer Protection Act as amended. Accommodation contracts are concluded in the Czech language. In the event of a conflict between the different language versions of the contractual documentation, the Czech version shall prevail.

1.2 The Parties to the Contract are Michal Zatloukal, Jestřabí Lhota 47, 28002 ID No.: 87736641, as the operator of Penzion Navara, Jaselská 177, Kolín 28002 (hereinafter referred to as the operator) and the user of the operator's services (hereinafter referred to as the client).

1.3 The services of the Operator are recreational or business stays (accommodation in the guesthouse) and related services provided by the Operator or contractual partners. The exact specification of the stay is contained in the confirmation of the stay sent by the operator, which the client receives after confirming the booking.

1.4 A guesthouse is an accommodation facility in which the client is accommodated on the basis of an accommodation contract. The contract is concluded by confirmation of the booking after payment of the required deposit, if any. The booking and order form always contains information about you and the service ordered. By submitting your order, you confirm that you agree to the use of means of distance communication for the conclusion of the contract, that you have been informed in advance of all the details of the contract, that you have read the terms and conditions which are an integral part of the purchase contract and that you agree to them. In this context, the Client undertakes to provide true and complete data; the Provider is not obliged to accept subsequent changes or additions to the data thus provided. The Client hereby acknowledges and agrees that the Provider will continue to use the data thus obtained in accordance with the law. By using the services provided, the Client agrees to the full text of these GTC.

1.5 The Client shall not use a false name when using the Services. The Client, who orders services on behalf of a third party, is responsible for the accuracy of the data entered about the final recipient of the services.

Time Limits

The accommodation contract is concluded for a predetermined continuous period of time as defined in the booking contract. The client is obliged to arrive at the accommodation no earlier than 4 p.m. on the first day specified in the contract, unless otherwise agreed with the operator. The client is obliged to end the accommodation (leave the room) no later than 12 am on the last day specified in the contract, unless otherwise agreed with the operator.

Ordering the stay

The client can book the stay electronically on the website www.penzionnavara.cz or by e-mail: penzion.navara@seznam.cz, or via partner websites. In the case of electronic booking, the operator undertakes to notify the client within 48 hours of the acceptance of his stay and to issue the necessary documents. The client can also book the stay electronically on the websites of our business partners. In the event of differences or conflicts between our terms and conditions and those of our business partners, our terms and conditions shall prevail.

Privacy Policy

The protection of your privacy in the processing of your personal data is an important matter for us and we accept this in our business processes. Personal data that is collected in the course of our business activities is processed in accordance with the relevant legislation, in particular EU Regulation 2016/679 and Act No. 110/2019 on the processing of personal data. The legal grounds for processing ordinary personal data are: contract, law, vital interest e.g. extreme emergency, public interest and legitimate interest of the controller.

4.1 The Seller fully respects the confidentiality of your data that you fill in the order and provide to Trevlix, s.r.o.,. We use the data to carry out the entire transaction, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and for communication with you, i.e. all customer administration. This data is protected against misuse and is not provided to third parties. This data will not be used for marketing purposes.

4.2 Upon request, our company will, where possible, promptly notify you in writing whether and what personal data it has processed about you. If, despite our efforts to ensure that the data is correct and up-to-date, incorrect information is recorded, we will correct it on request. If you have any questions about the processing of your personal data, you can direct them to penzion.navara@seznam.cz , where we are available not only for requests for information, but also for suggestions or complaints. We are bound by confidentiality.

4.3 Collection and processing of personal data: if you visit our website, our web servers will record in a standard way the IP address assigned to you by your internet service provider, the website from which you visit us, the websites you visit with us, as well as the date and duration of your visit. Personal data will only be recorded if you provide it to us of your own free will, for example as part of registration or for the execution of a contract. The transfer of personal data to state institutions and authorities only follows within the framework of binding legal regulations.

4.4 Consent to the processing of personal data.

Price of the stay

The price of the services is indicated on the website of the operator. The operator issues a tax document - invoice to the customer regarding payments made under the contract, which serves as proof of purchase of the service. The Operator undertakes to pay all related taxes and fees. The final price of the stay is based on the current price list of the operator's services. The Operator reserves the right to adjust prices in the event of changes in legislation and tax regulations and other changes due to "force majeure" during the period from the setting of prices to the completion of the stay.

Payment terms

6.1 The Client agrees that at the moment of confirmation of the reservation, the payment of the reservation will be made to his/her account, which is included in the reservation information, or the blocking of the corresponding amount on his/her credit card, unless other payment terms are agreed. The terms and conditions of the booking are part of the booking contract. If the client does not cancel the stay within the specified time, the first night's fee will be invoiced in full or otherwise according to the terms set out in the booking form.

6.2 If the Operator and the Client agree on a different method of payment, this will be stated in writing within the electronic communication. In the case of payment by bank transfer, delay may result in cancellation of the booking.

3. If the Client cancels the reservation less than three days before arrival, 100% of the total price of the stay will be charged as a cancellation fee. If the Client cancels the reservation between the third and seventh day before arrival, 70% of the total price of the stay will be charged as cancellation fee.

Client's obligations

7.1 To provide the Operator with all the details necessary to properly arrange and provide the Services, in particular to fill in the booking form truthfully and completely and to provide the Operator with the necessary information.

In accordance with Act No. 326/1999 Coll., on the residence of foreigners, the operator must keep a register in which it records the personal data of foreign guests in the following scope: first name, surname, date of birth, citizenship, ID card or passport number, visa number, if indicated in the travel document, start and end of accommodation, purpose of stay, address of permanent residence abroad, address of residence in the Czech Republic, if the foreigner has it, signature on the prescribed registration form A6 ŘSCP No. 4/2015.

In accordance with Act No. 565/1990 Coll., on local taxes, the operator must keep a register in which he records the personal data of the guests in the following scope: name, surname, address of permanent residence or permanent residence abroad, beginning and end of accommodation, purpose of stay, number of the guest's ID card or travel document.

If the client refuses to provide the above-mentioned data, which is legally collected by the provider, the provider may withdraw from the contract.

7.3.The Client is obliged to follow the accommodation rules of the Operator in the points listed below:

It is forbidden to smoke in the guesthouse. In case of violation of this prohibition, the operator is entitled to charge the guest a contractual penalty of CZK 2,000 for each case of such violation. If damage is caused by this violation, the operator reserves the right to charge the full amount of the damage. Guests are only allowed to smoke in the outdoor areas of the premises in front of the main entrance.

The use of the guest house facilities is permitted to persons who are free from infectious diseases, communicable parasites, etc.

The guest uses the room for the period agreed in the accommodation contract. Unless otherwise agreed, check-in is from 16:00.

On the last day of the stay, the guest shall vacate the room no later than 12 am. If the guesthouse operation allows it, it is possible to arrange a later time to vacate the room. If the customer does not vacate the room by the agreed time, the operator is entitled to charge the full amount for the following day. The room is considered vacated once the customer has cleared all his/her belongings from the room and left the key in the safe next to the front door of the guesthouse or handed them over to the designated staff. Lost, stolen or unreturned keys will be charged a fee of 1000 CZK.

Guests are required to observe a nightly curfew between 22:00 and 07:00.

The customer can receive visitors in the room between 8 and 10 pm. Guests who intend to stay overnight must report to the staff in charge.

Guests are not allowed to move equipment or facilities in the room or to make repairs or any intervention in the electrical network or other installations without the owner's consent.

The guest is not allowed to use his/her own electrical appliances (e.g. cookers, toasters, etc.), but only those provided by the guesthouse. Exceptions are shavers, massagers, curling irons and chargers. The guest is responsible for the use of permitted appliances and is liable for any damage caused by their operation.

When leaving the room, the guest is obliged to turn off the taps, turn off electrical appliances including lights, close the windows and lock the room.

For safety reasons, it is not allowed to leave children in the room and other areas of the guesthouse without adult supervision. Parents are responsible for the safety of their children in all areas of the guesthouse as well as for any damage caused by them.

The guest is fully responsible for any damage caused to the guesthouse property.

The guesthouse is not responsible for items brought into the guesthouse by the guest, or for damage to items left behind.

The operator is not liable for theft and/or damage to motor vehicles left in public car parks reserved under its name.

Cancellation of stay

8.1 Cancellation of the stay (the so-called "cancellation of the stay") or cancellation of the booking of the stay, the client is obliged to make in writing by sending an e-mail to penzion.navara@seznam.cz. If the client has booked the stay through our business partner, the cancellation must be made in the same way, otherwise it may not be considered valid.

8.2 The Client may be entitled to a partial or full waiver of the cancellation fee if the Client notifies the Operator of the cancellation well in advance. The length of this period varies depending on the season. The current cancellation policy will be communicated to the client as part of the booking contract. Generally, bookings can be cancelled free of charge during the period prior to the seventh day in which the booking was made or by written agreement.

8.3 The right to use the guesthouse accommodation is transferable to other persons at no additional charge. The rights and obligations contained in the accommodation contract shall apply to such persons mutatis mutandis.

Exclusion of the client from the stay

A client who violates the legal regulations of the Czech Republic during his/her stay, does not respect the accommodation regulations, refuses to comply with the legitimate requests and instructions of the operator, verbally or physically attacks the operator's representative or other clients, damages the property of the accommodation facility and restricts the rights of the operator by his/her behaviour, may be excluded from continuing his/her stay, and his/her right to compensation for unused services shall be forfeited.

Withdrawal from the contract by the provider

The provider is entitled to withdraw from the purchase contract without undue delay if it finds that the other party has breached the contract in a material way. For the purposes of this contract, a material breach of this contract shall be deemed to be:

Default by the Customer in payment of the purchase price;

failure to meet the booked date;

a material breach of the Accommodation Regulations;

failure to provide complete and truthful information required to fulfil a legal obligation of the provider.

Changes to the agreed services

11.1 In the event of extraordinary circumstances and circumstances due to "force majeure", the parties undertake to negotiate in good faith a reasonable solution for both parties. The Provider may partially or fully refund payments already made or offer or offer the Client a voucher for comparable services of the same value in the future.

11.3 In case of serious changes to the contract - change of the date of the stay, increase of the price of the stay by more than 10% - the operator is obliged to inform the client of such circumstances without undue delay. In the case of such serious changes, the client has the right to withdraw from the contract without a cancellation fee and without financial claims against the operator. If the client does not notify the cancellation before the start of the stay, the operator will be deemed to have accepted the change.

Complaints procedure

12.1 In the event of a complaint, the client is obliged to submit his/her claims for defects without undue delay directly to a representative of the service provider at the time of the stay, at the place of stay preferably at the time of arrival at the accommodation and use of the services, so that they can be rectified on the spot. If this is not possible, he/she shall make a written complaint to the service provider. This protocol shall be the basis for the resolution of the complaint. The protocol is usually drawn up in two copies (1 for the operator and 1 for the client) and must be signed by both the client and the operator.

12.2 If the claim is not filed immediately or as soon as possible by the operator and the client, the client's right to compensation for claims arising later which could have been avoided by timely filing is reduced or extinguished. In the case of accommodation, circumstances caused by the client's fault or contributory fault shall not be deemed to be the subject of a claim.

12.3 If the client does not use the services ordered for subjective reasons, he is not entitled to a refund or discount.

12.4 Complaints and comments of the client concerning the contractual relationship concluded between the client and the provider shall be handled by the provider; the client may lodge complaints at penzion.navara@seznam.cz. If the complaint is a complaint in its content, the complaint will be handled as a complaint. Clients may also address their complaints to supervisory and state oversight bodies, the Czech Trade Inspection Authority or the Office for Personal Data Protection. All legal disputes arising in connection with the purchase contract will be resolved in civil court proceedings by the general courts of the Czech Republic, the consumer also has the right to out-of-court resolution, the subject of out-of-court resolution under Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection Authority. All the details of the out-of-court settlement are given on the website of the Czech Trade Inspection Authority www.coi.cz

Final provisions

13.1 In the event of a legal dispute with a foreign element, the parties hereby choose Czech law as the applicable law. The Czech courts shall have jurisdiction to settle the dispute.

13.2 All legal relations between the parties shall be governed by Czech law. All agreements to the contrary are excluded.

13.3 These General Terms and Conditions are published on the Operator's website and may be modified from time to time. This version is valid from 1 June 2023.

13.4 The execution of the accommodation contract between the client and the operator will be archived for a period of 5 years.

Cancellation of stay

8.1 Cancellation of the stay (so-called "cancellation of stay"), or cancellation of the order of stay, the client is obliged to make in writing by sending an e-mail to penzion.navara@seznam.cz. If the client has booked the stay through our business partner, the cancellation must be made in the same way, otherwise it may not be considered valid.

8.2 The Client may be entitled to a partial or full waiver of the cancellation fee if the Client notifies the Operator of the cancellation well in advance. The length of this period varies depending on the season. The current cancellation policy will be communicated to the client as part of the booking contract. Generally, bookings can be cancelled free of charge during the period prior to the seventh day in which the booking was made or by written agreement.

Personal data protection

Protecting your privacy when processing your personal data is an important issue for us and one that we accept in our business processes. Personal data that is collected in the course of our business activities is processed in accordance with the relevant legislation, in particular EU Regulation 2016/679 and Act No. 110/2019 Coll., on the processing of personal data. The legal grounds for processing ordinary personal data are: contract, law, vital interest e.g. extreme emergency, public interest and legitimate interest of the controller.

4.1 The Seller fully respects the confidentiality of your data that you fill in the order and provide to Trevlix, s.r.o.,. We use the data to carry out the entire transaction, including the necessary accounting operations, issuing tax documents, identifying your non-cash payments and for communication with you, i.e. all customer administration. This data is protected against misuse and is not provided to third parties. This data will not be used for marketing purposes.

4.2 Upon request, our company will, as far as possible, notify you promptly and in writing whether and what personal data it has processed about you. If, despite our efforts to ensure that the data is correct and up-to-date, incorrect information is recorded, we will correct it on request. If you have any questions about the processing of your personal data, you can direct them to penzion.navara@seznam.cz , where we are available not only for requests for information, but also for suggestions or complaints. We are bound by confidentiality.

4.3 Collection and processing of personal data: if you visit our website, our web servers will record in a standard way the IP address assigned to you by your internet service provider, the website from which you visit us, the websites you visit with us, as well as the date and duration of your visit. Personal data will only be recorded if you provide it to us of your own free will, for example as part of registration or for the execution of a contract. The transfer of personal data to state institutions and authorities only follows within the framework of binding legal regulations.

4.4 Consent to the processing of personal data: by filling in the sales form, the customer agrees to the inclusion of his/her personal data in the database of Trevlix, s.r.o.