The operator provides accommodation services to guests who make a reservation at our property.
The operator uses online check-in to make the arrival process as smooth and comfortable as possible.
A link to the online check-in form is sent in the initial message after the reservation is created and is also reminded one day before arrival.
Before arrival, the form must be completed with details of all accommodated persons, including children.
For adults, identification document details are required. For children without an ID document, at least the date of birth and personal identification number must be provided.
These details are used solely for the legal registration of accommodated persons in accordance with Czech legislation and are stored only for the legally required period. Thank you for your understanding and cooperation.
Reservations can be cancelled by email. Cancellation fees are calculated from the total stay price:
📩 A reservation can be cancelled by e-mail at info@apartmany-iwona.cz. Cancellation fees are calculated from the total price of the stay and depend on how far in advance you cancel:
❓ Do you have special requirements or an exceptional situation? Please do not hesitate to contact us – we are happy to consider every case individually.
When you use our contact form, we process your email address and optionally your phone number. These details are used solely to respond to your inquiry.
They are not stored long-term or shared with third parties.
Reservations are handled via an external system that has its own privacy policy.
View external booking system privacy policy
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